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If your login are managed by your organization through Active Directory, you will need to contact your company’s Helpdesk to request help resetting your password. TigerConnect is unable to reset passwords for accounts managed through Active Directory.

If your login credentials are not managed by your organization, then you can request a password reset using one of these steps: 

  • You can click on the 'Forgot Password?' link provided on the password page (you will need to enter your email address correctly on the first page to reach the 'Enter your password' screen). 

  • Alternatively, from a desktop computer open a web browser, navigate to https://login.tigerconnect.com/app/forgot/ to enter your work email address and click on Begin Password Setup.  An email containing a link for password setup will be sent (check junk folder just in case). 

  • TigerConnect Password requirements:

    • Minimum 8 characters

    • At least one capital letter

    • At least one special character (!,@,#,$, etc.)

    • At least one number (0-9)

For step-by-step walkthrough on how to log into TigerConnect with a mobile device, please watch the video below:

 

NOTE:
If you originally used a company-provided username for TigerConnect OR your organization utilizes Active Directory, you will need to enter your organization’s network password (often used to log into your computer workstation or your work email). If you attempt to reset your password, you will be presented with a message that informs you to contact your company’s IT. If you have trouble remembering your network password please contact your local helpdesk or IT team to request help resetting your network password.

If you have any questions or require additional assistance with resetting your password, you can contact the TigerConnect Client Care Team:

  • Phone:

    • Standard Support: (650) 564-4722

      • M-F, 5:30 am - 5:30 pm PT

      • Sat/Sun, 8:00 am - 5:00 pm PT

    • Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays)

  • Email: prosupport@tigerconnect.com

  • In TigerConnect: While logged into TigerConnect account, search for the TigerConnect Admin user and send us a message.

To submit a ticket to our Client Care team, click here and use the “Contact Support” form.

 

 

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