FAQs

Answers to the most frequently asked questions. Can't find what you are looking for? Ask the community!

  • 42 Topics
  • 8 Replies

42 Topics

Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

How does Admin-Controlled Setup work with Roles?F.A.Q.

With TigerConnect Clinical Collaboration Platform (Pro), IT administrators exclusively control the setup of TigerConnect Roles. That way you can be certain these Roles accurately reflect your organization’s workflows. Learn more in this article:  

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Erwin
Community Manager
1 year ago
Nathan
Employee
NathanProduct Education Guru
published in FAQs

What is a manual Role swipe-in?F.A.Q.

With TigerConnect Clinical Collaboration Platform (Pro), a manual swipe-in is when a user takes over a Role with a simple swipe. Current Role owners will instantly be notified of this change. If a role is currently vacated, they can be re-assigned easily with a few clicks. To learn more check out the guides below or visit the Roles Training Guides article.NOTE: Organizations have the ability to prevent empty Roles. Opting In and Out of Roles:iOS (PDF) /  Android (PDF) /  Video GuideRoles Training Guide Article: 

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Nathan
Employee
1 year ago
Nathan
Employee
NathanProduct Education Guru
published in FAQs

Disable Link Preview OverviewF.A.Q.

TigerConnect allows an organization’s TigerConnect admin to disable the mobile app’s ability to provide a link preview, similar to what is available natively within Android and iOS’ messaging applications.NOTE: This can only be set globally by your organization’s TigerConnect Admin and cannot be enabled on a per-user basis. AppearanceIf your organization has disabled Link Previews for your TigerConnect network, the appearance of links will change slightly within the Android and iOS (Apple) mobile app: Android iOS Link Preview Enabled Link Preview Disabled Link Preview Enabled Link Preview Disabled          Once your organization’s TigerConnect Admin has disabled Link Previews for your organization, if you continue to see the link preview, first return to your TigerConnect Inbox if you’re currently viewing a conversation.Finally, close the TigerConnect app by returning to the Home Screen of your respective devic

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Nathan
Employee
1 year ago
mbroy
Community Manager
mbroySupervisor, Client Care
published in FAQs

Why is my TigerConnect login so slow?F.A.Q.

Some users may experience a slower than average login when signing into TigerConnect on the web messenger and desktop application. This affects a small number of users who have a large volume of messages in their inbox. If you would like to address the login speed, we advise the following actions be taken:Remove yourself from any Group message threads that are no longer active* When possible, send links to media/documents instead of physical attachments Delete conversations that are no longer needed Work with your organization’s administrator to shorten message lifespan. It is recommended to adjust this to 10 days (it is set to 30 days by default) If the issue still persists, contact our support team to explore other alternatives. To contact our Client Care support team: Phone: Standard Support: 877-435-8826 Available M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays) Email

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mbroy
Community Manager
2 months ago
Michelle
Community Manager
MichelleCommunity Manager
published in FAQs

Do I Need to Contact the Support Team or Ask the Community?F.A.Q.

Hi All,As you know, TigerCommunity is a place where TigerConnect users can connect, share knowledge and expertise, and get inspired. Here, you can get help from your fellow community members and share your own expertise to help others. If you are looking for in-depth support regarding billing issues, technical questions, features, etc., or you have run into an issue like needing more licenses, or finding bugs with features, please reach out to the TigerConnect Customer Support team directly by creating a ticket via this special form.Don’t miss this post from our support team with a list of quick resources to check before submitting a ticket.Note: If you’ve already submitted a support ticket, please do not duplicate your question in the community or vice versa, if you’ve already created a community post, please do not submit a ticket to the Support team. Let’s keep our conversation in one place!

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Michelle
Community Manager
2 years ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

How do we train a new scheduler?F.A.Q.

If your organization has onboarded a new scheduler, we recommend the following steps: Utilize the Physician Scheduling Onboarding guide for a self-paced, sequential and logical training process for new schedulers.   If time allows, have the new scheduler shadow a current scheduler.   Have the new individual review and reference any scheduler content as needed in the article below:  If you are still having opportunities training a new scheduler after reviewing the onboarding guide and scheduling materials above, contact our Client Care Support Team at:prosupport@tigerconnect.com 877-435-8826  For other Physician Scheduling FAQs, please go to the following article: 

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Erwin
Community Manager
6 months ago
mbroy
Community Manager
mbroySupervisor, Client Care
published in FAQs

How do I manage notifications on an Apple Watch?F.A.Q.

If you are using an Apple Watch with your iPhone, you will be able to receive notifications for TigerConnect messages on your device. Please note that with Apple devices, only one device receives the full notification.No other wearable devices are supported by TigerConnect at this time. How to Enable or Disable Notifications on an Apple Watch Pair your Apple Watch with your iPhone On your iPhone, tap on the Watch App Tap My Watch at the bottom of the screen Select Notifications Scroll until you find TigerConnect Toggle to enable or disable TigerConnect Enabled will display the switch green Disabled will display the switch gray    

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mbroy
Community Manager
2 months ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

Where do I add Protocols in TigerConnect Physician Scheduling?F.A.Q.

Protocols can be set per individual or for an entire group. They give clear instructions to the facility's switchboard/ED on how to contact the current On Call provider at any time of day.To add Protocols in TigerConnect Physician Scheduling, go to: Settings > Merged Daily > Provider Protocols or Group Protocols To learn more, refer to this PDF guide or watch this video below. To learn more about other scheduling tools, please go to the following articles to find guides on all Physician Scheduling features. 

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Erwin
Community Manager
6 months ago
Nathan
Employee
NathanProduct Education Guru
published in FAQs

Does TigerConnect work over Wi-Fi?F.A.Q.

Yes, TigerConnect will send and receive messages over a Wi-Fi network or over the mobile data connection for mobile devices and if Wi-Fi is available on the computer with which you are accessing the TigerConnect Web Messenger or standalone Desktop Application.NOTE: Guest Wi-Fi networks and Wi-Fi networks are not recommended, as they are often heavily locked down and are known to cause challenges with notifications and messaging outside of TigerConnect’s control. To “forget” any unauthorized or previously connected networks on your mobile device you can typically find this in the Settings application of your device under Wi-Fi or Wireless Networks. To forget a Wi-Fi network on Android:NOTE: the steps below for Android may vary depending on your device. If the steps below do not help, please refer to your device manufacturer.Tap Settings Tap Wi-Fi. Tap the Guest, Public or trouble Wi-Fi network. Tap Forget Network. Tap Forget to complete.In Settings –> Wi-Fi (tap the Wi-Fi heading, no

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Nathan
Employee
2 years ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

How do I change schedules in TigerConnect Physician Scheduling?F.A.Q.

If you are a scheduler with access to multiple Groups or multiple Organizations, use the navigation menu a t the upper right corner of the TigerConnect Physician Scheduling home screen and click Change Group to toggle which schedule you are in. See the instructions below or download this PDF guide to learn more.DesktopAfter logging into schedule.tigerconnect.com, select the Organization (top menu) and/or Group (bottom menu) and click Change Group to switch the Organization and Group. Prior to making any scheduling changes, verify you are in the correct group by confirming at the upper right corner below your username.MobileIf you are a scheduler for multiple organizations, or if you are a part of a scheduler as both a scheduler and provider, you can go to Settings at the bottom of your screen and tap Load Schedule for the calendar you wish to view as a scheduler or provider. As a scheduler, you can navigate between your organization’s different Groups by click on the dropdown menu at t

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Erwin
Community Manager
6 months ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

How do I make a schedule change in TigerConnect Physician Scheduling?F.A.Q.

To learn how to make a manual schedule change in TigerConnect Physician Scheduling, download the Manual Scheduler guide or watch the video embedded below: To learn more about other scheduling tools, please go to the following articles to find guides on all Physician Scheduling features. 

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Erwin
Community Manager
6 months ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

How can I add another scheduler?F.A.Q.

In TigerConnect Physician Scheduling, if your user account already has full scheduler access, you can add additional schedulers as needed. Please see the guide linked below to learn more: Setting Up an Additional Scheduler To learn more about other scheduling tools, please go to the following articles to find guides on all Physician Scheduling features. 

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Erwin
Community Manager
6 months ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

Why does the Job I created in Physician Scheduling not show up in the Merged Daily View?F.A.Q.

If you have recently created a new Job in TigerConnect Physician Scheduling, you will need to map that job to your organization’s Merged Daily View. Follow the steps below to get started.To learn more about how to edit Merged Daily View Calendars, check out this PDF guide.  To start, log into Physician Scheduling and click the Quick Link for Custom Merged Calendar Editor.   Find the Merged Daily Calendar and click the Edit button.   Click the Jobs tab at the top of the table then choose the Group.   Click the checkboxes to enable these Jobs to be viewed in the Merged Daily View.    To learn more about other scheduling tools, please go to the following articles to find guides on all Physician Scheduling features. 

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Erwin
Community Manager
6 months ago
Nathan
Employee
NathanProduct Education Guru
published in FAQs

What are sender options with Roles?F.A.Q.

With TigerConnect Clinical Collaboration Platform (Pro), individuals have the ability to send messages with their own user account or as the role-based persona they are currently occupying (e.g. Anesthesiologist, Charge Nurse, Radiologist). Learn more in this article: 

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Nathan
Employee
2 years ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

Where do I set up Jobs in TigerConnect Physician Scheduling?F.A.Q.

Jobs are the assignments providers are given in TigerConnect Physician Scheduling. To start setting up or editing these Jobs, go to: Settings > Setup Information > JobsDownload this PDF guide to walk through the steps in setting up Jobs.To learn more about other scheduling tools, please go to the following articles to find guides on all Physician Scheduling features. 

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Erwin
Community Manager
6 months ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

What is message continuity with Roles?F.A.Q.

With TigerConnect Clinical Collaboration Platform (Pro), Roles offers the ability to preserve conversations from shift to shift for complete context and continuity of care. Users occupying into a Role designated as a PM shift will see all the message correspondence that Role received during the AM shift. Learn more in this article:  

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Erwin
Community Manager
2 years ago
Erwin
Community Manager
ErwinProduct Education Guru
published in FAQs

How do I delete a day off in Physician Scheduling?F.A.Q.

Once a Provider Request has been approved the only way to edit or delete the day off is on the Day Off Scheduler screen.To delete a Day Off go to Scheduling > Day Off Scheduler > Month ViewClick on the provider name to delete the entry. You can unschedule a range by using the Unschedule button in the Day off Scheduler Month View or Year View.See the Day Off Scheduler guide to learn more. To learn more about other scheduling tools, please go to the following articles to find guides on all Physician Scheduling features. 

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Erwin
Community Manager
4 months ago

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