F.A.Q.

Why is my TigerConnect login so slow?

  • 22 March 2023
  • 0 replies
  • 275 views

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  • Supervisor, Client Care
  • 189 replies

Some users may experience a slower than average login when signing into TigerConnect on the web messenger and desktop application. This affects a small number of users who have a large volume of messages in their inbox

If you would like to address the login speed, we advise the following actions be taken:

  • Remove yourself from any Group message threads that are no longer active*
  • When possible, send links to media/documents instead of physical attachments
  • Delete conversations that are no longer needed
  • Work with your organization’s administrator to shorten message lifespan. It is recommended to adjust this to 10 days (it is set to 30 days by default)
  • If the issue still persists, contact our support team to explore other alternatives. To contact our Client Care support team:
    • Phone:
      • Standard Support: 877-435-8826
        Available M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT
      • Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays)
    • Email:

    • Messaging via TigerConnect Admin:

      • While logged into TigerConnect account, search for the TigerConnect Admin user and send us a message.
        Available M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT

 

*NOTE: TigerConnect actively clears out inactive Group conversations that are 90 days or older.

 


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