Some users may experience a slower than average login when signing into TigerConnect on the web messenger and desktop application. This affects a small number of users who have a large volume of messages in their inbox. 

If you would like to address the login speed, we advise the following actions be taken:

• Remove yourself from any Group message threads that are no longer active*
• When possible, send links to media/documents instead of physical attachments
• Delete conversations that are no longer needed
• Work with your organization’s administrator to shorten message lifespan. It is recommended to adjust this to 10 days (it is set to 30 days by default)
• If the issue still persists, contact our support team to explore other alternatives. To contact our Client Care support team:
  • Phone:
    • Standard Support: 877-435-8826
      Available M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT
    • Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays)

  • Email:

    • prosupport@tigerconnect.com

  • Messaging via TigerConnect Admin:

    • While logged into TigerConnect account, search for the TigerConnect Admin user and send us a message.
      Available M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT