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87 Topics

Cheryl McKay
Employee
Cheryl McKayNurse Executive
published in What's New

5 Ways Secure Healthcare Messaging Can Turbocharge Hospital WorkflowsBlog

The nursing profession is experiencing significant staffing shortages, leaving many chief nursing officers (CNOs) to navigate the challenge of providing quality patient care with smaller teams and limited resources. This has become the leading factor in work-related burnout and turnover. In a survey of 272 hospitals in 32 states, RN turnover increased from 18.7% in 2020 to 27.1% in 2021, with a vacancy rate of 10%.1 With the average cost per RN estimated at $46,100,2 the turnover costs add up quickly.  It’s time to drastically rethink the way care is delivered by healthcare’s largest provider – nurses.  Traditional models for delivering nursing care no longer work for today’s nursing workforce. Mandating higher staff-to-patient ratios, overtime, and unhealthy work environments where communication and collaboration do not occur are exacerbating nursing’s departure from healthcare.  We owe it to our nurses to create better environments with true collaboration among all team members.  Opt

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Cheryl McKay
Employee
5 days ago
Ryan Bush
Employee
Ryan BushClinical Nurse Consultant
published in What's New

Maximizing Efficiency and Quality of Care: Understanding Clinical WorkflowsBlog

Here’s a sobering thought: 30 percent of all medical malpractice lawsuits today came as the result of poor clinical workflows. These inefficient workflows not only resulted in costs exceeding $2 billion but also caused nearly 2,000 deaths. Whether it’s a Code Blue situation or a patient transfer, the ability to conduct seamless clinical communications across providers and facilities has never been more critical. It’s estimated the healthcare industry is treating more patients than ever before – with 145 million hospital emergency room visits yearly in the US resulting in 35 million hospitalizations.   Unfortunately, the current healthcare system wasn’t designed to handle this volume of patients. To treat patients more effectively, the industry has embraced the use of modern communication technology to support and connect care teams, including primary care physicians, specialists, and multiple facilities, communicating and collaborating to manage patients and better manage demanding wor

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Ryan Bush
Employee
8 days ago
Chris Lowder
Employee
Chris LowderSenior Solution Architect
published in What's New

Modernizing Patient Transfer WorkflowsBlog

Patient transfer workflows are one of the most challenging clinical workflows healthcare providers face – due to the number of clinicians involved and fragmented communication. Many healthcare organizations use a combination of pagers, faxes, and phone calls to coordinate patient transfers. These antiquated communication methods can significantly delay patient transfers and negatively affect the patient’s care quality. Studies show that 80% of serious medical errors were attributed to miscommunication during patient transfers. Patient transfer workflows are at the center of a problem impacting healthcare systems that are experiencing higher patient volumes than ever before, affecting a variety of care team members and facilities. Transfers can take hours to complete when who needs to be contacted is unclear, and communication with them is cumbersome. This blog discusses how improved communication tools can benefit the following key patient transfer workflows:   Emergency department to

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Chris Lowder
Employee
16 days ago
clauderdale
Employee
clauderdaleEmployee
published in What's New

Updated Minimum System Requirements for TigerConnectNews

TigerConnect has updated its policy to include minimum system requirements for supported devices, operating systems, and browsers across TigerConnect products and solutions. These new recommendations will help ensure your organization:  Maintains optimal performance and reliability of TigerConnect solutions   Adheres to third-party system requirements to maintain security and compliance   Gains better support and compatibility for new features, upgrades, and more   You can find our latest system requirements on our website here:https://tigerconnect.com/support/system-requirements/. If you have any questions, please contact Support at prosupport@tigerconnect.com.  

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clauderdale
Employee
20 days ago
RicardoatTC
Employee
RicardoatTCEmployee
published in What's New

The Value of One Integrated Clinical Communication PlatformBlog

The Value of One Integrated Clinical Communication Platform Electronic Health Records (EHRs) have become the primary source of patient data in the healthcare system, but they were not designed to facilitate efficient communication between healthcare professionals. Although EHRs are instrumental in maintaining patient records and billing purposes, they have limited functionality. Using EHRs for clinical communication can lead to disruptions, slow workflows, and fragmented communication among healthcare team members, ultimately endangering patient care. Today’s healthcare delivery is shaped by legacy IT systems, information-blocking practices, and other data integration issues that have created siloed workflows that can impede care delivery. By limiting access to critical patient data and information, these disjointed systems can cause significant gaps in care that lead to inconsistencies in the quality of care provided. To address this problem, healthcare organizations must integrate th

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RicardoatTC
Employee
21 days ago
TylerP
Employee
TylerPProduct Marketing Manager
published in What's New

Enhancing Patient and Family Satisfaction in Skilled Nursing Facilities with TigerConnectBlog

Skilled nursing facilities (SNFs) are essential for providing long-term care and support for patients with complex health needs. However, despite the critical role they play, SNFs can face communication challenges that impact patient and family satisfaction. According to a study published in the Journal of Applied Gerontology, communication barriers are a significant challenge to patient and family engagement in SNFs. The study found that only 40% of family members reported that they were frequently or always involved in care planning meetings, and 29% reported that they were frequently or always informed about changes in their loved one’s condition.  In today’s healthcare landscape, technology has become an essential tool to improve patient care and satisfaction. The use of mobile devices, virtual care, and messaging applications is becoming more prevalent in healthcare settings, as they allow for efficient communication and collaboration among healthcare providers, patients, and thei

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TylerP
Employee
27 days ago
Chris Lowder
Employee
Chris LowderSenior Solution Architect
published in What's New

Engaging Patients Across the Care Cycle with Patient Engagement SolutionsBlog

Delivering high-quality patient care and fostering strong patient relationships are undoubtedly top priorities for physician groups. However, providing exceptional care requires more than just treating symptoms or administering medication. The World Health Organization notes that patient engagement is integral to healthcare delivery. This is because engaged patients have better health outcomes on average than those who are not engaged. Patients adhering to their care plan tend to experience better health outcomes and increased patient satisfaction. To achieve this, physician groups must prioritize patient engagement throughout the entire care cycle, from pre-visit preparation to post-visit follow-up.  Fortunately, patient engagement solutions provide an effective way to connect with patients and empower them to take an active role in their care. In this blog post, we’ll explore how physician groups can use patient engagement solutions to enhance patient engagement across the care cycle

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Chris Lowder
Employee
27 days ago
Cheryl McKay
Employee
Cheryl McKayNurse Executive
published in What's New

Communication Silos: What Clinicians Need to Know About EHRsBlog

An electronic hospital record (EHR) has many benefits as it allows providers to keep track of a patient’s clinical data in one place by logging medication records, vital signs, immunizations, and more. ​​However, when these systems are unable to operate, they can wreak havoc on medical organizations. Following a Freedom of Information Act request, it was discovered that the EHR system implemented by the Department of Veterans Affairs had 930 hours of “incomplete functionality,” with another 40 hours of complete outage from Sept. 8, 2020, to June 10, 2022. These operational complications created national slowdowns inhibiting services, infuriating providers and patients, and highlighting the necessity for a communication platform that is housed outside of the EHR. EHRs are powerful tools that allow healthcare providers to access the information they need. However, without the right technological solutions in place, even within a single organization, data can become siloed and difficult t

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Cheryl McKay
Employee
28 days ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

The Resource Center is now available on the Desktop appNews

Attention all TigerConnect Desktop app users!You can now access the brand new in-app Resource Center with the click of a button. Simply click on the question mark icon located in the bottom left corner. From there, you can dive into Product Tours, where you'll learn all about the app's incredible features, or stay up-to-date with the latest Product Announcements. Plus, you'll get direct access to TigerConnect Community, where you can connect with other users and get answers to your questions. Start exploring the Resource Center today!  To learn about the in-app Resource Center, please check out this article: 

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Michelle
Community Manager
1 month ago
RicardoatTC
Employee
RicardoatTCEmployee
published in What's New

Benefits of Investing in Patient EngagementBlog

In 2022, almost 55 percent of physician offices in the US reported that their patient visit volumes exceeded their volumes of 2021. With the volume of patients to manage increasing to pre-pandemic levels, it is becoming more challenging for physicians to balance administrative tasks with patient care. Patient engagement solutions began as a way for physicians to interact with patients in the digital era. However, the technology has evolved into so much more than just an easy way to send text messages and appointment reminders.  Patient engagement solutions have revolutionized the healthcare industry by providing a platform for physicians to efficiently manage patient interactions and allow physicians to connect with patients in a meaningful and impactful way. Today patient engagement solutions enable providers to engage with patients across the care lifecycle: before, during, and after their visit. Convenient, easy-to-use, and secure, patient engagement solutions benefit both patients

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RicardoatTC
Employee
1 month ago
W
Employee
Will O'ConnorEmployee
published in What's New

Improving Patient Safety Through Unified Clinical CollaborationBlog

Improving Patient Safety Through Unified Clinical CollaborationMinimizing clinical errors and maximizing patient care – through the power of clinical collaboration by Will O'Connor M.D., CMIO at TigerConnect The healthcare industry is being tested like never before. Faced with an unprecedented number of patients, providers are challenged with too many cases and not enough time. Nurses, physicians, and other healthcare professionals are often overworked, which can impact clinical workflows and put patient safety at risk. Speeding clinical workflows is not just beneficial for patient outcomes, it can also help improve issues such as response times and operational efficiency.    A recent story by NBC News reports that nearly 1 in 4 patients admitted to U.S. hospitals experienced adverse events. Approximately 7 percent of those events were preventable. Despite healthcare providers working tirelessly to provide quality patient care, medical errors do occur. A key strategy to improve patient

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W
Employee
1 month ago
Nikki Manuel
Employee
Nikki ManuelClinical Nurse Consultant
published in What's New

Four Ways Care Team Collaboration Helps Skilled Nursing FacilitiesBlog

Four Ways Care Team Collaboration Helps Skilled Nursing FacilitiesClose Communication Gaps for Better Admissions, Transfers, and Discharges By Nikki Manuel, MSN, RN-BC, Clinical Consultant Skilled Nursing Facilities (SNFs) play a vital role in healthcare. The specialized, round-the-clock care and rehabilitative services SNFs provide ease patient transitions and help them continue recovery after a hospital stay.  However, skilled nursing facilities are often a source of high hospital readmissions, which can affect a hospital provider’s willingness to refer to those facilities and jeopardize the SNF’s financial health. Nearly a quarter of patients admitted to SNFs are readmitted to the hospital within 30 days, and readmission is associated with higher mortality rates and poor patient outcomes.1  Common Communication Challenges in Skilled Nursing Facilities The care provided by a skilled nursing facility typically takes place outside of the hospital setting, and medical providers and phar

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Nikki Manuel
Employee
1 month ago
myronwallace
Employee
myronwallaceEmployee
published in What's New

Data Privacy & Healthcare Cybersecurity: Addressing the Growing Challenge for Healthcare OrganizationsBlog

Data Privacy & Healthcare Cybersecurity: Addressing the Growing Challenge for Healthcare OrganizationsBy Myron Wallace, Sr. Director of CCaaS Products Data privacy and security concerns are top of mind for healthcare leaders, and healthcare organizations face a growing challenge. Put simply, the reliance on digital technology to store and process protected healthcare information (PHI) is opening the door to many data privacy and security concerns. The reality is that protecting assets and data while ensuring compliance with industry regulations is no easy feat.  Protecting Patient Data Healthcare data privacy focuses on ensuring PHI is properly handled and safeguarded, while security focuses on preventing data breaches. Together these processes protect sensitive patient health information and keep it from falling into the wrong hands. This is important as an estimated 30% of the world’s data is generated in healthcare, which is expected to reach 36% by 2025. Healthcare workers have

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myronwallace
Employee
2 months ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

2023 Top Healthcare Cybersecurity ThreatsBlog

 2023 Top Healthcare Cybersecurity ThreatsBy Myron Wallace, Sr. Director of CCaaS Products Even as the world still grapples with the impact of a global pandemic, cybercriminals have continued to exploit vulnerabilities in the healthcare industry. In 2022, 674 data breaches were reported, impacting about 49.8 million records. Healthcare cybersecurity threats will continue to be a concern in 2023 and beyond. With the growing number of attacks on healthcare organizations, it’s imperative for healthcare CIOs and IT staff to be aware of the latest trends in cybersecurity. Healthcare organizations must stay up to date with current security standards and know how to protect their organizations against these threats. Here are 5 of the healthcare industry’s biggest cybersecurity threats in 2023.   Care Team Collaboration in one Easy App To learn more about how TigerConnect improves care team collaboration and communication, reach out to us at any time with questions or to request a demo.

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Michelle
Community Manager
2 months ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

How Role-Based Messaging Accelerates Clinical Consultations - UMMC Tackles Clinical Consultation Challenges with Role-Based MessagingBlog

How Role-Based Messaging Accelerates Clinical Consultations UMMC Tackles Clinical Consultation Challenges with Role-Based MessagingBy Chris Lowder, Senior Solution Architect at TigerConnect Extended treatment times, overburdened healthcare professionals, and fractured communications are just a few of the challenges facing today’s complex healthcare system. Healthcare professionals are also plagued with long delays in clinical consultations. Accurate, prompt clinical consultations are essential to patient care. The process is often challenged by out-of-date on-call schedules, back-and-forth phone calls, and unreturned messages. Lengthy delays add unnecessary complexities for providers and patients alike – leading to delayed treatment and unnecessary burdens to providers. That’s why many providers, including the University of Maryland Medical Center (UMMC), are turning to role-based messaging to support faster consult turnaround times.                             Expedite Communication

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Michelle
Community Manager
2 months ago
Cheryl McKay
Employee
Cheryl McKayNurse Executive
published in What's New

The Rising Problem of Emergency Department Wait Times & OvercrowdingBlog

The Rising Problem of Emergency Department Wait Times & OvercrowdingBy Cheryl McKay, PhD, RN, Nurse Executive Accountable Care Emergency department (ED) overcrowding is an issue that has plagued hospitals and patients alike for many years, and the COVID-19 pandemic illuminated the problem and created a sense of urgency for addressing it. ED overcrowding occurs when there is not enough room to meet the timely needs of the next patient requiring emergency care, causing bottlenecks within the ED, which can have a significant impact on hospital operations.According to Becker’s Hospital Review1, Americans are waiting more than one and a half hours in the ED before they are able to get discharged or admitted. This backlog causes frustration for patients and caregivers who have difficulty juggling increasing workloads due to overcrowding. Some hospitals have already implemented initiatives such as telemedicine to help alleviate some of the pressure. However, this winter is proving to be e

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Cheryl McKay
Employee
2 months ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

5 Tips to Improve Clinical WorkflowsBlog

5 Tips to Improve Clinical WorkflowsBy Nikki Manuel, MSN, RN-BC, Clinical Consultant In healthcare, every second counts. The ability to quickly respond to Code Blue situations, ease patient transfers, and seamlessly collaborate across healthcare teams is essential to achieve favorable patient outcomes. But clinical workflows are notoriously complex – often characterized by siloed information, outdated technology, disparate systems, and a lack of integrated communication and collaboration.  A holistic clinical workflow must include seamless collaboration across facilities, doctors, care teams, and specialists to power more effective patient diagnoses, lighten clinical casework, and lessen errors. But that’s not as easy as it may seem.  The Clinical Workflow Challenge Integrated clinical workflows are key for smooth patient care coordination. Whether sharing patient history, medication dosage, X-rays, and other information, seamless clinical communication matters – as any gaps or errors

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Michelle
Community Manager
2 months ago
RicardoatTC
Employee
RicardoatTCEmployee
published in What's New

CIO Guide to Better Patient SatisfactionBlog

CIO Guide to Better Patient Satisfaction Many healthcare organizations use portals to communicate with patients, which are cumbersome and don’t provide the best user experience needed for efficient provider-to-patient communication. Patients prefer having a direct conversation with their physician without having to deal with downloading an app and remembering a password.  To improve communication and patient satisfaction, CIOs should invest in modern patient engagement tools that replicate the way patients are already communicating in their everyday lives.    Modern Healthcare Organizations Need Modern Communication Download eBook  Securely Connecting Patients and Providers Patient communication is fluid and doesn’t adhere to a one-size-fits-all solution. Some patients prefer to talk on the phone, while other patients are very comfortable communicating via text, or video calls. Modern patient engagement tools allow healthcare organizations to communicate with patients

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RicardoatTC
Employee
3 months ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

The Growing Threat of Cyberattacks in Healthcare By John Elms, Chief Product Officer at TigerConnectBlog

The Growing Threat of Cyberattacks in HealthcareBy John Elms, Chief Product Officer The data universe is growing at unprecedented speed, with an estimated 2.5 quintillion bytes created, captured, and shared every day. Experts predict this number to increase by more than 180 zettabytes by the end of 2025. While digital information enables the healthcare industry to transform healthcare delivery, it also puts patient records at risk. Cyberattacks in healthcare are becoming increasingly persistent and complex as data thieves fully understand the value of information sold on the open market or held hostage in a ransomware attack. At current rates, damage resulting from cyberattacks will cost $10.5 trillion annually.   Transforming Care Experiences with CC&C Download eBook  Cyberattacks in HealthcareNowhere has digitized information had a more significant impact than in the healthcare industry. Electronic data improves the speed and quality of patient care by giving cli

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Michelle
Community Manager
3 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

CIO Guide to EHR Integration By Will O'Connor M.D., CMIO at TigerConnectBlog

CIO Guide to EHR IntegrationMaximizing Healthcare Collaboration with an EHR IntegrationBy Will O'Connor M.D., CMIO at TigerConnect Healthcare has come a long way, but advancements like electronic health records (EHR) are limited in functionality. EHRs were designed as a record-keeping source for patient information and billing purposes. They cannot serve as an adequate communication platform for healthcare professionals. Communicating via the EHR is disruptive, slows down workflows, and is dangerous. Doctors, nurses, and other care team members need a better way to collaborate on patient care.EHRs were intended to store patient records, which means they are not designed to connect all members of a healthcare ecosystem. Their sole purpose has been to track and store data which, though helpful, leaves a lot to be desired. Integrating your EHR with a clinical communication and collaboration platform can fill communication gaps and speed care decisions in various clinical settings.  Mode

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Melody Gandy-Bohr
Employee
3 months ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

NAHC 2022: Connection in Home Health and HospiceNews

NAHC 2022: Connection in Home Health and HospiceBy Cheryl McKay, PhD, RN, Nurse Executive Accountable CareThis year, the annual National Association for Home Care and Hospice (NAHC) Conference took place in St. Louis, MO. The conference theme focused on connection and explored ideas to help attendees reach their patients in truly authentic and meaningful ways. Attendees from across the nation met for three days full of education, networking, and exploring healthcare technology.   Care Team Collaboration in one Easy App To learn more about how TigerConnect improves care team collaboration and communication, reach out to us at any time with questions or to request a demo.   Demo TigerConnect  Staying Connected On-the-GoTigerConnect exhibited at the conference and met with numerous home health and hospice leaders. We had the opportunity to discuss the importance of HIPPA-compliant solutions in healthcare with attendees, particularly those on-the-go caregivers. Secure

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Michelle
Community Manager
3 months ago
Erwin
Community Manager
ErwinProduct Education Guru
published in What's New

Meet Your New In-App Resource Center

Based on your feedback, we’ve released a Resource Center to help you gain access to more training and support within our web and desktop platforms. Click on the question mark icon at the bottom left (Clinical Collaboration Platform) or upper right (Physician Scheduling) to access your Resource Center.There you will find the following areas:Product ToursEnhance your understanding of the product by exploring its features through in-app tours available at your convenience.Product AnnouncementsStay up to date with the latest news featuring product and feature releases and app updates.Events and News(available soon in both platforms)Stay informed about the latest insights on how to optimize your organization's workflow with TigerConnect by attending webinars and reading blogs and podcasts.TigerConnect CommunityAccess our community without leaving the TigerConnect app, go to the Resource Center and click on TigerConnect Community to log in. Clinical Collaboration PlatformClick on the questio

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Erwin
Community Manager
4 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

CIO Guide to Security and Patient PrivacyBlog

By Myron Wallace, Sr. Director of CCaaS Products onOctober 26, 2022As technology advances quickly, healthcare organizations face additional challenges in ensuring patient privacy and the security of their information. In fact, security and compliance questions are the main barrier to the fast adoption of digital technology within the healthcare industry. As hospitals move away from pagers and outdated communication devices to modern clinical collaboration tools, choosing a convenient and safe solution is critical to protect sensitive health information and prevent cyberattacks. Modern Healthcare Organizations Need Modern Communication Download eBook  Patient Privacy ThreatsGiven the rising number of cyberattacks in recent years, it’s no surprise that many patients are reluctant to use messaging systems. With hackers working daily to breach systems, IT security must close any potential entry points as quickly as possible. Because smartphones are nearly ubiquitous, man

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Melody Gandy-Bohr
Employee
4 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

Improving Critical Care Workflows at CommonSpiritBlog

Improving Critical Care Workflows at CommonSpiritMeeting High Demand with an Advanced Communication SystemBy Melody Gandy-Bohr onOctober 17, 2022 Delivering top-notch care and achieving positive patient outcomes have become more difficult since the pandemic. Increased pressure on care teams has led to strained communication, stress, burnout, and preventable errors due to ineffective communication.With these obstacles, many organizations are desperate for a way to make clinical communication and collaboration more straightforward. Recent innovations in healthcare technology have now made it possible for large and smaller healthcare organizations to reduce the chaos and feel confident in their ability to achieve better patient outcomes.  Coordinating Clinical Workflows at CommonSpirit Listen Now  How Secure Messaging Enhances CommunicationIn the most recent episode of The Connected Care Team podcast, Will O’Connor, M.D., had the pleasure of speaking with Denise Pimintel,

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Melody Gandy-Bohr
Employee
4 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

How Healthcare Technology Can Bridge the Gap in Patient CommunicationBlog

How Healthcare Technology Can Bridge the Gap in Patient Communication By Will O'Connor M.D., CMIO at TigerConnect onOctober 12, 2022For years, physicians and hospitals have relied on hard copies, charts, and paper notes to keep track of patients and treatments. Yellow sticky notes, clipboard charts, and whiteboards were often the go-to method for storing and sharing data. But the emergence of big data and advanced healthcare technology has changed everything. The initial adoption of digital information in the industry came from EHRs – making it easier for doctors and hospitals to access medical information. But storing and reading data can only take you so far. True power comes when you can share and collaborate by integrating EHRs with other technologies like clinical communication and collaboration.  Care Team Collaboration in one Easy App To learn more about how TigerConnect improves care team collaboration and communication, reach out to us at any time with questions or to requ

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Melody Gandy-Bohr
Employee
4 months ago

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