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Meet Your New In-App Resource Center
Based on your feedback, we’ve released a Resource Center to help you gain access to more training and support within our web and desktop platforms. Click on the question mark icon at the bottom left (Clinical Collaboration Platform) or upper right (Physician Scheduling) to access your Resource Center.There you will find the following areas:Product ToursEnhance your understanding of the product by exploring its features through in-app tours available at your convenience.Product AnnouncementsStay up to date with the latest news featuring product and feature releases and app updates.Events and News(available soon in both platforms)Stay informed about the latest insights on how to optimize your organization's workflow with TigerConnect by attending webinars and reading blogs and podcasts.TigerConnect CommunityAccess our community without leaving the TigerConnect app, go to the Resource Center and click on TigerConnect Community to log in. Clinical Collaboration PlatformClick on the questio
Our Community is Evolving and We Have a New Vision to Share!Announcement
Our Community is evolving and we have a new Vision to share! Over the past year we have worked hard to update the Community and provide more visibility to onboarding documentation, videos, and response to your frequently asked questions. These efforts have been a great start, however we believe that Communities are successful when multiple people actively take part, work together, and share knowledge for the greater good of all involved. Our aim is to create an experience that brings joy and gives you the bragging rights for being part of TigerConnect! It’s not transactional, it’s not superficial, it’s a place for learning and laughing with a common goal to raise the bar on how we work together to improve patient care through great software. With that in mind, I’d like to share our focus for the next few months to make this new Community a reality: Increase engagement – rich conversations that go beyond the FAQ. We’ll curate content that helps you get the most out of your investm
Updated Minimum System Requirements for TigerConnectNews
TigerConnect has updated its policy to include minimum system requirements for supported devices, operating systems, and browsers across TigerConnect products and solutions. These new recommendations will help ensure your organization: Maintains optimal performance and reliability of TigerConnect solutions Adheres to third-party system requirements to maintain security and compliance Gains better support and compatibility for new features, upgrades, and more You can find our latest system requirements on our website here:https://tigerconnect.com/support/system-requirements/. If you have any questions, please contact Support at firstname.lastname@example.org.
How Role-Based Communication Improves Clinical CollaborationBlog
How Role-Based Communication Improves Clinical CollaborationBy Chris Lowder, Senior Solution Architect at TigerConnect onDecember 28, 2021 Many factors go into delivering excellent healthcare, including practitioner skillsets and modern healthcare technology like clinical collaboration platforms. Finding the right provider at the right time is critical to success, especially when patient experience is taken into account. Making this happen in real life is not so simple, either. Quickly and efficiently collaborating with the right care team member has long been a challenge. Delays in care coordination affect the quality of patient care. Delays and disconnects are unproductive for care teams and unprofitable for healthcare organizations. The struggle to locate the right doctor or nurse at the right time can be attributed to well-intentioned but obsolete reliance on pagers and phones. Modern clinical collaboration platforms offer a solution. With its ability to quickly locate and message
4 Ways Patient Engagement Makes Patient Outreach BetterBlog
4 Ways Patient Engagement Makes Patient Outreach BetterPatient engagement technology fosters interactive patient-provider communicationBy Chris Lowder, Senior Solution Architect at TigerConnect on March 25, 202240 – 80 percent of the medical information provided by healthcare practitioners is forgotten immediately. Almost half of the information that is remembered is incorrect.In the status-quo patient-provider relationship, communications between patients and physicians can feel like a one-way street. The physician (likely on a time crunch) asks questions, reviews medical history, requests labs and necessary diagnostics, and provides assessment and care recommendations to the patient – hoping that the care plan is understood. But what happens if the patient doesn’t ask questions during the appointment, misunderstands the instructions, and forgets to take their medication on schedule? Having a tool the provider and their staff can easily leverage to follow up with patients and possibly
Clinical Alarm Management: Past, Present, & FutureBlog
Clinical Alarm Management: Past, Present, & FutureBy Julie S. Grenuk, RN, MS, RCC / Nurse Executive at TigerConnect on July 16, 2021When it comes to a natural disaster like a hurricane, sound alarm management notifies people in time should they need to evacuate a high-risk area. Similarly, clinical alarm management refers to how a healthcare team responds to unfavorable changes in a patient’s condition. A good patient outcome requires striking a balance between over-responding to situations that don’t need any response beyond monitoring the patient and under-responding to situations that require further attention. The trigger for initiating a clinical alarm protocol can be either human, such as a nurse noticing a patient in distress, or technological, such as a change in a patient’s heart rate captured and relayed. Good clinical alarm management requires a cohesive and flexible plan that accounts for many possibilities. A commonly used tool is alarm management software. The need f
How to Create Fair (and Pain-Free) Physician Schedules
How to Create Fair (and Pain-Free) Physician SchedulesEliminate physician scheduling issues that lead to burnout while saving time and increasing productivity.By Ricardo Estrada, Senior Product Marketing Manager at TigerConnect Ask any practice administrator how they feel about their clinic’s physician scheduling process. They might grimace as hours spent in spreadsheets, archaic systems, multiple channels for change requests, and frequent miscommunications come to mind. Manual methods for managing physician schedules can feel like an impossible juggling act for administrators and can contribute to feelings of burnout when physicians are dissatisfied with the scheduling outcomes.Leveraging modern physician scheduling software empowers clinics, physician groups, and multi-specialty groups to leave the chaos behind and give significant time back to administrators while providing fair and equitable schedules for care teams.If your organization is comparing software, prioritizing the follo
The Resource Center is now available on the Desktop appNews
Attention all TigerConnect Desktop app users!You can now access the brand new in-app Resource Center with the click of a button. Simply click on the question mark icon located in the bottom left corner. From there, you can dive into Product Tours, where you'll learn all about the app's incredible features, or stay up-to-date with the latest Product Announcements. Plus, you'll get direct access to TigerConnect Community, where you can connect with other users and get answers to your questions. Start exploring the Resource Center today! To learn about the in-app Resource Center, please check out this article:
Why Physician Scheduling Software Is Critical for ProvidersBlog
Why Physician Scheduling Software Is Critical for Providers Work Smarter, Not Harder with a Physician Scheduling Software Solution By Justin Wampach, founder of Call Scheduler, & VP of Scheduling Division at TigerConnect What is physician scheduling software?Physician work-life balance and effective physician call scheduling can both be accomplished by one tool: physician scheduling software. Health systems used to make a weekly or monthly schedule by hand, meaning an employee had to dedicate time and energy to figuring out how to put the on-call schedule puzzle pieces together. He or she would have to make sure not to overschedule some doctors while underutilizing others. Additionally, there had to be a system in place for any changes or requests. This “system” could include verbal, texted, or emailed requests from doctors requesting time off. Mistakes are common using this system . While technology has improved many facets of the healthcare system, it has also changed how we s
[New Video!] TIgerConnect Physician SchedulingVideo
What is TigerConnect Physician Scheduling? Watch this product video to learn more! Improve your shift and on-call scheduling with TigerConnect Physician Scheduling. Creating, managing, and merging shift and on-call schedules have never been easier. Learn how modern and automated physician scheduling can help you save time, reduce burnout and improve productivity for your practice, clinic, hospital, or health system — no matter the size. Improve your shift and on-call scheduling with TigerConnect Physician Scheduling. Creating, managing, and merging shift and on-call schedules have never been easier. Learn how modern and automated physician scheduling can help you save time, reduce burnout and improve productivity for your practice, clinic, hospital, or health system — no matter the size.
7 Tips to Improving Critical Lab Turnaround TimesBlog
7 Tips to Improving Critical Lab Turnaround TimesBy Will O'Connor M.D., CMIO at TigerConnect on January 21, 2022 Critical lab work always seems so easy on TV. A doctor yells out, “Get me a full workup, stat!” and the next thing you know, the patient is getting exactly the treatment they need. Cut to commercial. In real life, however, things are a little different. The lab does its best to deliver results to the care team quickly. The doctor who ordered the labs might have gone off shift before the results were ready. The lab pages someone else on the care team, but the recipient doesn’t reply because he or she is busy, or isn’t aware that critical lab results are expected. Time slips by, and patient care can suffer.With modern clinical collaboration and communication (CC&C) solutions, the time between critical lab work being ready and the care team taking meaningful action based on the lab results can shrink dramatically—improving patient care in the process. Improving Critical V
Best Practices for a Successful Clinical Workflow StrategyBlog
Best Practices for a Successful Clinical Workflow Strategy Why does clinical communication matter? By Will O'Connor M.D., CMIO at TigerConnect on August 12, 2021 Clinical workflows enable doctors, nurses, and other healthcare professionals to coordinate effectively and provide the best quality care for their patients. Each caregiver on the team has a unique and critical part to play. The communication between team members who work either with each other or across different hospital departments must flow flawlessly. Gaps in communication drive the majority of medical errors. Unclear communication between hospital employees can easily lead to poor patient care, including clinicians missing important information and procedures not being taken care of on time. What happens when the patient has already received medication but the nurse has failed to note it? Or it’s reported in a low-visibility location? Pertinent information is at the forefront of patient care. An excellent clinical workfl
With a new, strategic investment - we’re just getting started!News
Today, TigerConnect has secured a strategic growth investment from Vista Equity Partners.Together, we'll accelerate our mission of improving outcomes for patients and enhancing the daily lives of physicians, nurses, and everyone involved within the healthcare system.We are committed to our customers and our mission to deliver a modern collaboration platform for real-time, contextual communications to improve how care teams optimize their workforce and collaborate to deliver great patient care.Check out the full announcement here. Please contact your account manager with questions.
How Medical Systems Solve Clinical Workflow Challenges with TigerConnect Roles and TeamsBlog
How Medical Systems Solve Clinical Workflow Challenges with TigerConnect Roles and TeamsBy Will O'Connor M.D., CMIO at TigerConnectThe healthcare industry is undergoing a dramatic transformation. More patients in the system and increasingly complex industry regulations make it difficult to manage clinical workflows across medical providers, groups, teams, and hospitals. According to a recent analysis of 23,000 medical malpractice lawsuits, it’s estimated that 7,000 of these cases were preventable with better communication. In fact, those clinical communications breakdowns resulted in nearly $2 billion in malpractice costs and almost 2,000 preventable deaths. Reliable and effective healthcare demands a functional collaborative effort across clinicians, surgeons, and healthcare facilities. Whether it’s transferring medical records, providing access to scans and images, or facilitating diagnoses and patient interactions – integrated clinical communication is a must. With so much at stake,
Introducing TigerConnect Community’s Ideas Forum!Announcement
Over the past year, we have been working hard to update our Community with more resources to drive impact and deliver success as a TigerConnect customer. We are excited to introduce our NEW Ideas Forum! 🥳Your feedback and ideas are of utmost importance to us, and we wanted to provide a way for you to easily submit your ideas to our product team directly and influence our product innovation. It also gives you, our Community, a chance to review ideas and vote on the most pressing and innovative ideas you would like to see come to life! What qualifies as an idea or what kind of submissions are we looking for? Check out this quick tutorial. Interested in what happens after you submit an idea? Read this article. We are excited to hear your ideas and continue to build great products together. We hope you are just as excited, and we look forward to hearing from you. Let's influence our product development together and continue to build the industry’s leading healthcare communications an
TigerConnect and Critical Alert Join to Deliver Full-Spectrum Care Collaboration in the CloudBlog
For years (even back when a pandemic was something you read about in a book or learned about from watching Contagion), the US healthcare system has faced a nursing shortage. And now, during the COVID-19 crisis, there is significant and absolutely warranted concern that many in the current nurse population will leave the profession due to the extreme physical, mental, and emotional burnout they are experiencing all over the country.Bottom line is that caregivers are forced to continually do more with less in every hospital regardless of status or location and this has been especially true throughout the pandemic. Exacerbating the situation is the poor communication and collaboration that plague so many hospitals and healthcare facilities everywhere.With the extreme budget constraints that have only gotten worse during the pandemic, how can hospitals ensure that they provide the best possible patient care and deal with caregiver burnout? Care teams must be provided with the tools to work
We'd Love Your Feedback! :D
Thank you so much for a being a member of TigerConnect Community! Our goal is to bring together our customers to create a community of healthcare leaders and organizations that continue to partner and digitally transform healthcare communications and collaboration. We wanted to provide a space to provide support, share ideas and best practices, and provide all of the resources that you would need to be successful.It has been a year since we launched our beta online community, and I am excited to get your feedback on your experience so far. Click here to take our feedback survey.Let me know what is important to you and what you would like to see and I will continue to use everyone’s input to shape TigerConnect Community so that it becomes an invaluable destination that you will visit often!
What We Learned at TigerSummit 2020Blog
What We Learned at TigerSummit 2020Key Takeaways From Our First Virtual EventIn October, we hosted our first annual, fully virtual event, TigerSummit. We are proud to say TigerSummit was a great success; we are deeply grateful for our team’s hard work and our dedicated client participation!With over 400 registered attendees and 21 speakers, TigerSummit provided a wealth of valuable information for not only our clients but also the entire TigerConnect team.Through TigerSummit’s engaging learning sessions, we gained a firsthand look at the challenges that plague healthcare’s progression, technological advancement, and care delivery. We also learned a number of ways to move toward improvement in these areas.As such, we wanted to share some insights coming out of a few of our favorite sessions. We hope they will demonstrate the thought leadership of our wonderful speakers and help you as you further develop your communication and collaboration strategy.The Pain of ER Scheduling to a Seamle
Try our NEW Physician Scheduling Time-Savings Calculator!
Check out our NEW time-savings calculator. See how much time you can save with an automated physician scheduling solution! Manual scheduling is inefficient, time-consuming, and unproductive – impacting patient outcomes and contributing to doctor and staff burnout. With automated physician scheduling software, staff can turn complex spreadsheets into fair and balanced schedules, saving time and improving provider satisfaction. How does an automated clinic scheduling software help you save time?Simplifies the creation of complex doctor shift and on-call assignments Allows physicians to request swaps, vacation, and time-off while keeping the calendar up-to-date in real-time Keeps track of assignments with tally reports to ensure assignments are distributed with fairness in mind Discover how much time your organization can save with the physician scheduling time-savings calculator. Click here to try it!
The Biggest Mistake to Avoid When Considering a Switch to EHR-Embedded MessagingBlog
The Biggest Mistake to Avoid When Considering a Switch to EHR-Embedded Messaging How the desire for quick cost savings can result in long-term consequences to care efficiency By Will O'Connor M.D., CMIO at TigerConnect on October 19, 2021 Each year, a small number of healthcare IT buyers are tempted by their EHR vendor to replace existing secure texting software with EHR-provided chat tools. On the surface, this makes sense. After all, EHR chat tools are fully integrated with the EHR and they seem to perform similar functions. Plus, it’s one less vendor to manage, and it’s generally included at no additional cost. A win all around, right? Not quite. The mistake most IT buyers make in this situation is equating a secure texting solution with a more comprehensive clinical communication platform. They are vastly different. The secure texting solution you bought four years ago may have evolved into something much greater. The mistake that often results from this evolution is that healthcar
3 Ways to Improve Physician CommunicationBlog
3 Ways to Improve Physician CommunicationBy Ricardo Estrada, Senior Product Marketing Manager at TigerConnect onFebruary 1, 2022 Improving patient outcomes should be a core goal for every physician group. However, achieving that goal can become impacted if physicians, staff, and patients are not effectively communicating. According to a study, healthcare miscommunication is attributed to more than 7,000 malpractice suits resulting in nearly 2,000 deaths and $1.7 billion in costs. Clinical collaboration has many benefits and improves physician communication and workflows, leading to more effective patient care. Let’s look at the benefits of improving physician-to-physician and physician-to-staff communication and how not adopting modern communication tools can impact your physician group. Impact of ineffective clinical collaboration and communicationBeing tethered to old, outdated ways of operating negatively affects patient outcomes. Overlooked symptoms, misdiagnoses, and medication er
Spreading Kindness with Patient Engagement SolutionsBlog
Spreading Kindness with Patient Engagement SolutionsKodiak Kindness uses TigerConnect Patient Engagement to provide infant feeding supportBy Chris Lowder on February 14, 2022Ask any parent and they will tell you that babies come with a steep learning curve. In addition to adjusting to life with little sleep and round-the-clock feedings, new parents feel the pressure of making sure their child is meeting important developmental and health milestones. The first year of a baby’s life can be a vulnerable time for families. Receiving non-judgmental support and resources can make all the difference.Lactation consultant and pediatric dietician, Heather Preece founded the nonprofit Kodiak Kindness to be that community resource for new parents living on the remote island of Kodiak, Alaska. Kodiak Kindness provides compassionate, free, and evidence-based infant feeding support services to families through their baby’s first year of life. In this episode of The Connected Care Team Podcast, Heathe
TigerConnect sees 2021 Momentum for Clinical Communication and Collaboration, Transformational Value for Health ProvidersNews
TigerConnect sees 2021 Momentum for Clinical Communication and Collaboration, Transformational Value for Health Providers Demand spikes for cloud-based CC&C to optimize care delivery and raise standard of care SANTA MONICA, Calif., December 14, 2021 — 2021 was a tipping point year for cloud-enabled Clinical Communication and Collaboration (CC&C) says TigerConnect, maker of healthcare’s most powerful collaboration suite. The year closes with healthcare organizations across the nation seeing significant value in the transformation of patient care delivery workflows from clinical collaboration adoption. TigerConnect also delivered a list of accomplishments in support of their mission to provide a healthcare communication solution that radically improves the way care is delivered. As the healthcare industry accelerates its transformation, CC&C, led by TigerConnect and its clients, is proving its immense modernizing value. “I’m continually amazed at the innovative ways our cust
Hosparus Health Moves to Clinical Collaboration to Improve Care Team EfficiencyBlog
Hosparus Health Moves to Clinical Collaboration to Improve Care Team EfficiencyBy Julie Grenuk, VP of Clinical Solutions on April 14, 2022Since 1978, Hosparus Health has provided hospice and palliative care to patients in Kentucky and Indiana. They are a fully accredited, non-profit organization providing medical care, grief counseling, pain management, and much more for patients and families facing serious and life-limiting illnesses.As the leading hospice care provider in the region, Hosparus Health recognizes the importance of efficient communication in patient care. When it became apparent that their legacy messaging system wasn’t meeting their organization’s needs, it was time to look for a new solution. Hosparus Health Case Study Learn how TigerConnect Clinical Collaboration Platform improved care team efficiency. Read the Case Study Upgrading to a Clinical Communication and Collaboration SolutionHosparus Health decided to shift from its previous legacy messaging sys
ANNOUNCEMENT: Meet the New TigerConnect Collaboration PortfolioNews
Thanks to valued customers like you, TigerConnect has become healthcare’s most-adopted collaboration platform. Today, TigerConnect is excited to announce we’ve rebranded and repacked our suite of enhanced collaboration products to support your growing collaboration needs. Individually, these solutions address critical areas of care delivery. Together, they help speed decisions, enhance workflows, and build a highly effective system of collaboration between care teams, data, and patients. I’m excited to share how we can support your organization's growing collaboration needs with the suite of solutions. Introducing the TigerConnect Portfolio TigerConnect Clinical Collaboration PlatformModernize the way care teams connect and collaborate. With three choices – Standard, Pro and Advanced – this platform delivers highly reliable, secure, and easy-to-use messaging and enhanced integrations to optimize workflows, data, and systems. Additionally, unanswered messages are automatically escalat
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