What's New

Stay up to date with the latest & greatest company news.

  • 77 Topics
  • 0 Replies

77 Topics

W
Employee
Will O'ConnorEmployee
published in What's New

Improving Patient Safety Through Unified Clinical CollaborationBlog

Improving Patient Safety Through Unified Clinical CollaborationMinimizing clinical errors and maximizing patient care – through the power of clinical collaboration by Will O'Connor M.D., CMIO at TigerConnect The healthcare industry is being tested like never before. Faced with an unprecedented number of patients, providers are challenged with too many cases and not enough time. Nurses, physicians, and other healthcare professionals are often overworked, which can impact clinical workflows and put patient safety at risk. Speeding clinical workflows is not just beneficial for patient outcomes, it can also help improve issues such as response times and operational efficiency.    A recent story by NBC News reports that nearly 1 in 4 patients admitted to U.S. hospitals experienced adverse events. Approximately 7 percent of those events were preventable. Despite healthcare providers working tirelessly to provide quality patient care, medical errors do occur. A key strategy to improve patient

20
W
Employee
4 days ago
Nikki Manuel
Employee
Nikki ManuelClinical Nurse Consultant
published in What's New

Four Ways Care Team Collaboration Helps Skilled Nursing FacilitiesBlog

Four Ways Care Team Collaboration Helps Skilled Nursing FacilitiesClose Communication Gaps for Better Admissions, Transfers, and Discharges By Nikki Manuel, MSN, RN-BC, Clinical Consultant Skilled Nursing Facilities (SNFs) play a vital role in healthcare. The specialized, round-the-clock care and rehabilitative services SNFs provide ease patient transitions and help them continue recovery after a hospital stay.  However, skilled nursing facilities are often a source of high hospital readmissions, which can affect a hospital provider’s willingness to refer to those facilities and jeopardize the SNF’s financial health. Nearly a quarter of patients admitted to SNFs are readmitted to the hospital within 30 days, and readmission is associated with higher mortality rates and poor patient outcomes.1  Common Communication Challenges in Skilled Nursing Facilities The care provided by a skilled nursing facility typically takes place outside of the hospital setting, and medical providers and phar

30
Nikki Manuel
Employee
4 days ago
myronwallace
Employee
myronwallaceEmployee
published in What's New

Data Privacy & Healthcare Cybersecurity: Addressing the Growing Challenge for Healthcare OrganizationsBlog

Data Privacy & Healthcare Cybersecurity: Addressing the Growing Challenge for Healthcare OrganizationsBy Myron Wallace, Sr. Director of CCaaS Products Data privacy and security concerns are top of mind for healthcare leaders, and healthcare organizations face a growing challenge. Put simply, the reliance on digital technology to store and process protected healthcare information (PHI) is opening the door to many data privacy and security concerns. The reality is that protecting assets and data while ensuring compliance with industry regulations is no easy feat.  Protecting Patient Data Healthcare data privacy focuses on ensuring PHI is properly handled and safeguarded, while security focuses on preventing data breaches. Together these processes protect sensitive patient health information and keep it from falling into the wrong hands. This is important as an estimated 30% of the world’s data is generated in healthcare, which is expected to reach 36% by 2025. Healthcare workers have

10
myronwallace
Employee
10 days ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

2023 Top Healthcare Cybersecurity ThreatsBlog

 2023 Top Healthcare Cybersecurity ThreatsBy Myron Wallace, Sr. Director of CCaaS Products Even as the world still grapples with the impact of a global pandemic, cybercriminals have continued to exploit vulnerabilities in the healthcare industry. In 2022, 674 data breaches were reported, impacting about 49.8 million records. Healthcare cybersecurity threats will continue to be a concern in 2023 and beyond. With the growing number of attacks on healthcare organizations, it’s imperative for healthcare CIOs and IT staff to be aware of the latest trends in cybersecurity. Healthcare organizations must stay up to date with current security standards and know how to protect their organizations against these threats. Here are 5 of the healthcare industry’s biggest cybersecurity threats in 2023.   Care Team Collaboration in one Easy App To learn more about how TigerConnect improves care team collaboration and communication, reach out to us at any time with questions or to request a demo.

10
Michelle
Community Manager
17 days ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

How Role-Based Messaging Accelerates Clinical Consultations - UMMC Tackles Clinical Consultation Challenges with Role-Based MessagingBlog

How Role-Based Messaging Accelerates Clinical Consultations UMMC Tackles Clinical Consultation Challenges with Role-Based MessagingBy Chris Lowder, Senior Solution Architect at TigerConnect Extended treatment times, overburdened healthcare professionals, and fractured communications are just a few of the challenges facing today’s complex healthcare system. Healthcare professionals are also plagued with long delays in clinical consultations. Accurate, prompt clinical consultations are essential to patient care. The process is often challenged by out-of-date on-call schedules, back-and-forth phone calls, and unreturned messages. Lengthy delays add unnecessary complexities for providers and patients alike – leading to delayed treatment and unnecessary burdens to providers. That’s why many providers, including the University of Maryland Medical Center (UMMC), are turning to role-based messaging to support faster consult turnaround times.                             Expedite Communication

00
Michelle
Community Manager
30 days ago
Cheryl McKay
Employee
Cheryl McKayNurse Executive
published in What's New

The Rising Problem of Emergency Department Wait Times & OvercrowdingBlog

The Rising Problem of Emergency Department Wait Times & OvercrowdingBy Cheryl McKay, PhD, RN, Nurse Executive Accountable Care Emergency department (ED) overcrowding is an issue that has plagued hospitals and patients alike for many years, and the COVID-19 pandemic illuminated the problem and created a sense of urgency for addressing it. ED overcrowding occurs when there is not enough room to meet the timely needs of the next patient requiring emergency care, causing bottlenecks within the ED, which can have a significant impact on hospital operations.According to Becker’s Hospital Review1, Americans are waiting more than one and a half hours in the ED before they are able to get discharged or admitted. This backlog causes frustration for patients and caregivers who have difficulty juggling increasing workloads due to overcrowding. Some hospitals have already implemented initiatives such as telemedicine to help alleviate some of the pressure. However, this winter is proving to be e

70
Cheryl McKay
Employee
1 month ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

5 Tips to Improve Clinical WorkflowsBlog

5 Tips to Improve Clinical WorkflowsBy Nikki Manuel, MSN, RN-BC, Clinical Consultant In healthcare, every second counts. The ability to quickly respond to Code Blue situations, ease patient transfers, and seamlessly collaborate across healthcare teams is essential to achieve favorable patient outcomes. But clinical workflows are notoriously complex – often characterized by siloed information, outdated technology, disparate systems, and a lack of integrated communication and collaboration.  A holistic clinical workflow must include seamless collaboration across facilities, doctors, care teams, and specialists to power more effective patient diagnoses, lighten clinical casework, and lessen errors. But that’s not as easy as it may seem.  The Clinical Workflow Challenge Integrated clinical workflows are key for smooth patient care coordination. Whether sharing patient history, medication dosage, X-rays, and other information, seamless clinical communication matters – as any gaps or errors

20
Michelle
Community Manager
1 month ago
RicardoatTC
Employee
RicardoatTCEmployee
published in What's New

CIO Guide to Better Patient SatisfactionBlog

CIO Guide to Better Patient Satisfaction Many healthcare organizations use portals to communicate with patients, which are cumbersome and don’t provide the best user experience needed for efficient provider-to-patient communication. Patients prefer having a direct conversation with their physician without having to deal with downloading an app and remembering a password.  To improve communication and patient satisfaction, CIOs should invest in modern patient engagement tools that replicate the way patients are already communicating in their everyday lives.    Modern Healthcare Organizations Need Modern Communication Download eBook  Securely Connecting Patients and Providers Patient communication is fluid and doesn’t adhere to a one-size-fits-all solution. Some patients prefer to talk on the phone, while other patients are very comfortable communicating via text, or video calls. Modern patient engagement tools allow healthcare organizations to communicate with patients

10
RicardoatTC
Employee
1 month ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

The Growing Threat of Cyberattacks in Healthcare By John Elms, Chief Product Officer at TigerConnectBlog

The Growing Threat of Cyberattacks in HealthcareBy John Elms, Chief Product Officer The data universe is growing at unprecedented speed, with an estimated 2.5 quintillion bytes created, captured, and shared every day. Experts predict this number to increase by more than 180 zettabytes by the end of 2025. While digital information enables the healthcare industry to transform healthcare delivery, it also puts patient records at risk. Cyberattacks in healthcare are becoming increasingly persistent and complex as data thieves fully understand the value of information sold on the open market or held hostage in a ransomware attack. At current rates, damage resulting from cyberattacks will cost $10.5 trillion annually.   Transforming Care Experiences with CC&C Download eBook  Cyberattacks in HealthcareNowhere has digitized information had a more significant impact than in the healthcare industry. Electronic data improves the speed and quality of patient care by giving cli

10
Michelle
Community Manager
1 month ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

CIO Guide to EHR Integration By Will O'Connor M.D., CMIO at TigerConnectBlog

CIO Guide to EHR IntegrationMaximizing Healthcare Collaboration with an EHR IntegrationBy Will O'Connor M.D., CMIO at TigerConnect Healthcare has come a long way, but advancements like electronic health records (EHR) are limited in functionality. EHRs were designed as a record-keeping source for patient information and billing purposes. They cannot serve as an adequate communication platform for healthcare professionals. Communicating via the EHR is disruptive, slows down workflows, and is dangerous. Doctors, nurses, and other care team members need a better way to collaborate on patient care.EHRs were intended to store patient records, which means they are not designed to connect all members of a healthcare ecosystem. Their sole purpose has been to track and store data which, though helpful, leaves a lot to be desired. Integrating your EHR with a clinical communication and collaboration platform can fill communication gaps and speed care decisions in various clinical settings.  Mode

60
Melody Gandy-Bohr
Employee
1 month ago
Michelle
Community Manager
MichelleCommunity Manager
published in What's New

NAHC 2022: Connection in Home Health and HospiceNews

NAHC 2022: Connection in Home Health and HospiceBy Cheryl McKay, PhD, RN, Nurse Executive Accountable CareThis year, the annual National Association for Home Care and Hospice (NAHC) Conference took place in St. Louis, MO. The conference theme focused on connection and explored ideas to help attendees reach their patients in truly authentic and meaningful ways. Attendees from across the nation met for three days full of education, networking, and exploring healthcare technology.   Care Team Collaboration in one Easy App To learn more about how TigerConnect improves care team collaboration and communication, reach out to us at any time with questions or to request a demo.   Demo TigerConnect  Staying Connected On-the-GoTigerConnect exhibited at the conference and met with numerous home health and hospice leaders. We had the opportunity to discuss the importance of HIPPA-compliant solutions in healthcare with attendees, particularly those on-the-go caregivers. Secure

20
Michelle
Community Manager
1 month ago
Erwin
Community Manager
ErwinProduct Education Guru
published in What's New

Meet Your New In-App Resource CenterNews

Based on your feedback, we’ve released a Resource Center to help you gain access to more training and support within our web and desktop platforms. Click on the question mark icon at the bottom left (Clinical Collaboration Platform) or bottom right (Physician Scheduling) to access your Resource Center.There you will find the following areas:Product ToursEnhance your understanding of the product by exploring its features through in-app tours available at your convenienceProduct AnnouncementsStay up to date with the latest news featuring product and feature releases and app updates,Events and News(available soon in both platforms)Stay informed about the latest insights on how to optimize your organization's workflow with TigerConnect by attending webinars and reading blogs and podcastsTigerConnect CommunityAccess our community without leaving the TigerConnect app, go to the Resource Center and click on TigerConnect Community to log in. NOTE: Our initial launch will be available in the Ti

2120
Erwin
Community Manager
2 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

CIO Guide to Security and Patient PrivacyBlog

By Myron Wallace, Sr. Director of CCaaS Products onOctober 26, 2022As technology advances quickly, healthcare organizations face additional challenges in ensuring patient privacy and the security of their information. In fact, security and compliance questions are the main barrier to the fast adoption of digital technology within the healthcare industry. As hospitals move away from pagers and outdated communication devices to modern clinical collaboration tools, choosing a convenient and safe solution is critical to protect sensitive health information and prevent cyberattacks. Modern Healthcare Organizations Need Modern Communication Download eBook  Patient Privacy ThreatsGiven the rising number of cyberattacks in recent years, it’s no surprise that many patients are reluctant to use messaging systems. With hackers working daily to breach systems, IT security must close any potential entry points as quickly as possible. Because smartphones are nearly ubiquitous, man

80
Melody Gandy-Bohr
Employee
2 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

Improving Critical Care Workflows at CommonSpiritBlog

Improving Critical Care Workflows at CommonSpiritMeeting High Demand with an Advanced Communication SystemBy Melody Gandy-Bohr onOctober 17, 2022 Delivering top-notch care and achieving positive patient outcomes have become more difficult since the pandemic. Increased pressure on care teams has led to strained communication, stress, burnout, and preventable errors due to ineffective communication.With these obstacles, many organizations are desperate for a way to make clinical communication and collaboration more straightforward. Recent innovations in healthcare technology have now made it possible for large and smaller healthcare organizations to reduce the chaos and feel confident in their ability to achieve better patient outcomes.  Coordinating Clinical Workflows at CommonSpirit Listen Now  How Secure Messaging Enhances CommunicationIn the most recent episode of The Connected Care Team podcast, Will O’Connor, M.D., had the pleasure of speaking with Denise Pimintel,

40
Melody Gandy-Bohr
Employee
2 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

How Healthcare Technology Can Bridge the Gap in Patient CommunicationBlog

How Healthcare Technology Can Bridge the Gap in Patient Communication By Will O'Connor M.D., CMIO at TigerConnect onOctober 12, 2022For years, physicians and hospitals have relied on hard copies, charts, and paper notes to keep track of patients and treatments. Yellow sticky notes, clipboard charts, and whiteboards were often the go-to method for storing and sharing data. But the emergence of big data and advanced healthcare technology has changed everything. The initial adoption of digital information in the industry came from EHRs – making it easier for doctors and hospitals to access medical information. But storing and reading data can only take you so far. True power comes when you can share and collaborate by integrating EHRs with other technologies like clinical communication and collaboration.  Care Team Collaboration in one Easy App To learn more about how TigerConnect improves care team collaboration and communication, reach out to us at any time with questions or to requ

40
Melody Gandy-Bohr
Employee
3 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

How to Create Better Physician Schedules: Integrating Technology and DataBlog

How to Create Better Physician Schedules: Integrating Technology and DataBy Justin Wampach, founder of Call Scheduler, & VP of Scheduling Division at TigerConnectFor physicians and other caregivers, every second counts. There are more patients than ever before in the healthcare system. Hospitals increasingly face overcrowding, and doctors are asked to do more with less. Healthcare providers don’t have enough hours in the day to provide the care patients deserve, let alone devote themselves to physician scheduling. The average doctor would need a staggering 27 hours daily to provide effective care for all their patients. A new survey by Medscape News also indicates that working too many hours is leading to caregiver burnout – with fifty-seven percent of physicians working 71 or more hours weekly and about half spending 60-70 hours on the job. Forty-four percent of respondents say they’ve experienced severe burnout due to these long hours.  With the odds not in their favor, how can d

120
Melody Gandy-Bohr
Employee
3 months ago
Edith
Employee
EdithEmployee
published in What's New

Introducing TigerConnect Community’s Ideas Forum!Announcement

Over the past year, we have been working hard to update our Community with more resources to drive impact and deliver success as a TigerConnect customer.  We are excited to introduce our NEW Ideas Forum! 🥳Your feedback and ideas are of utmost importance to us, and we wanted to provide a way for you to easily submit your ideas to our product team directly and influence our product innovation. It also gives you, our Community, a chance to review ideas and vote on the most pressing and innovative ideas you would like to see come to life!  What qualifies as an idea or what kind of submissions are we looking for?  Check out this quick tutorial. Interested in what happens after you submit an idea?  Read this article. We are excited to hear your ideas and continue to build great products together. We hope you are just as excited, and we look forward to hearing from you.  Let's influence our product development together and continue to build the industry’s leading healthcare communications an

290
Edith
Employee
4 months ago
Edith
Employee
EdithEmployee
published in What's New

How Medical Systems Solve Clinical Workflow Challenges with TigerConnect Roles and TeamsBlog

How Medical Systems Solve Clinical Workflow Challenges with TigerConnect Roles and TeamsBy Will O'Connor M.D., CMIO at TigerConnectThe healthcare industry is undergoing a dramatic transformation. More patients in the system and increasingly complex industry regulations make it difficult to manage clinical workflows across medical providers, groups, teams, and hospitals. According to a recent analysis of 23,000 medical malpractice lawsuits, it’s estimated that 7,000 of these cases were preventable with better communication. In fact, those clinical communications breakdowns resulted in nearly $2 billion in malpractice costs and almost 2,000 preventable deaths. Reliable and effective healthcare demands a functional collaborative effort across clinicians, surgeons, and healthcare facilities. Whether it’s transferring medical records, providing access to scans and images, or facilitating diagnoses and patient interactions – integrated clinical communication is a must. With so much at stake,

230
Edith
Employee
4 months ago
Edith
Employee
EdithEmployee
published in What's New

Improving Workflow Efficiency for University of Maryland Medical SystemBlog

Minimizing the time it takes to communicate effectively in treating traumatic injuries can determine the patient’s quality of care. The R Adams Cowley Shock Trauma Center at the University of Maryland Medical Center excels at this and has dramatically improved workflow efficiency. Tiffany Kuebler, PA-C, MMS, became the trauma center’s first physician assistant in 2007. She currently staffs one of three trauma teams specializing in the care of trauma patients and is the medical director of Clinical Informatics at the University of Maryland Medical System.“We have a 96% save rate. A lot of trauma centers around the country mimic our system because of our commitment to getting the right patient to the right place within the right amount of time.”Tiffany Kuebler, PA-C, MMSIn a recent episode of The Connected Care Team podcast, Tiffany discusses the benefits of adopting a modern clinical communication solution to improve workflow efficiency and patient outcomes. The Connected Care Team Po

50
Edith
Employee
5 months ago
A
Anonymous
published in What's New

How to Leverage Communication and Data to Improve Patient HandoffsBlog

How to Leverage Communication and Data to Improve Patient HandoffsThe patient handoff process is a sensitive period, rife with potential error. According to the Joint Commission, most serious medical errors involve miscommunication during patient handoffs between providers and care settings.¹ Whether transitioning care to another shift, team, or organization, communication gaps leave patients at risk.Examples of common healthcare communication gaps:A specialist is not notified that their patient has arrived on the floor, resulting in dangerous wait times. Medication changes are not communicated to a new care provider, causing the patient to revert to old dosages. A patient is referred to a nursing facility that is not equipped to facilitate their rehabilitative care, resulting in poor postoperative recovery.Healthcare organizations can reduce risks by combining real-time clinical communication with in-depth patient data and trends. Below are four strategies for streamlining patient han

110
A
5 months ago
Edith
Employee
EdithEmployee
published in What's New

Webinar Tomorrow! Expedite Communication and Trigger Urgent ActionsWebinar

Webinar Tomorrow! Expedite Communication and Trigger Urgent Actions Response time is critical in healthcare, especially when life-changing decisions need to be made quickly. Streamlined communication between staff, clinicians and patients is vital to minimize diagnosis-to-treatment time and improve patient outcomes.   Join Will O’Connor, MD, CMIO at TigerConnect as he outlines the value of speed in a clinical setting while showcasing two significant features available to TigerConnect users-- uniquely designed to support expedited communications.  Real-life scenarios will be shared by Dr. Jared Reaves, Medical Director of IT and Informatics at the University of Maryland Medical Center (UMMC). Under his leadership and guidance, many of UMMC’s internal teams have adopted and successfully utilized these valuable features within acute and non-acute facilities. Attendees will receive guidance on how to:  Leverage the unique “Roles” feature to reach key team members quicker   Trigger cross-

30
Edith
Employee
5 months ago
Edith
Employee
EdithEmployee
published in What's New

Stay Tuned - Rapid Decision-Making Webinar Series Coming Soon!

Time is a commodity that we can’t increase, and in a healthcare environment, life changing decisions need to happen quickly.  In these situations, speed-to-diagnosis, treatment and response time matter and directly impact patient recovery and outcomes.  Your TigerConnect platform was designed to not only improve communication between staff, clinicians and patients—but to expedite communication in time-sensitive situations.    Join us for a new webinar series entitled; “Rapid Decision Making Mobilized by TigerConnect” and learn how you can maximize your TigerConnect utilization with:  An introduction to multiple features offered by TigerConnect (you may not be aware of these!)  The role TigerConnect plays in rapid decision making (how to best utilize your current features)  Peer use cases that resonate and can be adopted in your organization  How expedited communications significantly improve clinical and financial outcomes   Register now for the first webinar on August 24th!

10
Edith
Employee
5 months ago
A
Anonymous
published in What's New

Our Community is Evolving and We Have a New Vision to Share!Announcement

Our Community is evolving and we have a new Vision to share! Over the past year we have worked hard to update the Community and provide more visibility to onboarding documentation, videos, and response to your frequently asked questions.  These efforts have been a great start, however we believe that Communities are successful when multiple people actively take part, work together, and share knowledge for the greater good of all involved.  Our aim is to create an experience that brings joy and gives you the bragging rights for being part of TigerConnect! It’s not transactional, it’s not superficial, it’s a place for learning and laughing with a common goal to raise the bar on how we work together to improve patient care through great software.  With that in mind, I’d like to share our focus for the next few months to make this new Community a reality:   Increase engagement – rich conversations that go beyond the FAQ.  We’ll curate content that helps you get the most out of your investm

2990
A
5 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

Understanding the Financial Impacts of Clinical Communication and CollaborationBlog

Understanding the financial impacts of clinical communication and collaborationAddress costly system-wide challenges simply and efficiently In recent years the healthcare industry has endured significant staff shortages, increased patient volumes, and rising expenses. Increased pressure has led to four significant threats to patient outcome and total revenue: system-wide inefficiencies, tool complexity, care team burnout, and ineffective patient processes. With various departments attempting to communicate with one another, it is no surprise that a lack of streamlined clinical communication and collaboration has led to prolonged length of stay, frustrating phone tag, unsatisfactory patient outcomes, and financial bleeding.These challenges create a chaotic atmosphere and costly miscommunication that amounts to 30% of malpractice claims, $1.7 billion in hospital costs, and 2,000 preventable deaths yearly. How can healthcare executives balance the pressure to be profitable with seemingly

30
Melody Gandy-Bohr
Employee
5 months ago
Melody Gandy-Bohr
Employee
Melody Gandy-BohrEmployee
published in What's New

How Healthcare Can Change the Odds with Value-Based CareBlog

How Healthcare Can Change the Odds with Value-Based Care The healthcare industry is exploding with new technologies that make providers more efficient and improve patient experiences. As the leading source of healthcare IT news, insight, and analysis, Healthcare IT Today covers all of these developments. John Lynn is the online publication’s founder and chief editor. He’s also the chief marketing officer of CareCognitics. Recently, he joined Will O’Connor, M.D., on an episode of The Connected Care Team podcast. John discussed the shift that needs to take place for value-based care to build strong patient relationships and AI’s potential to make healthcare more intuitive and effective. In this episode of The Connected Care Team podcast, John discusses the shift that needs to take place for value-based care to succeed in healthcare and for clinicians to build strong patient relationships. Plus, John speaks to AI’s potential to make healthcare more intuitive and effective. The Connected

30
Melody Gandy-Bohr
Employee
5 months ago

Badge winners

Show all badges
Terms & ConditionsCookie settings