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EdithEmployee

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Study: Telehealth Achieves Nearly 90% Customer SatisfactionArticle

TigerConnect Research Reveals Seven in 10 Healthcare Providers Say Telehealth Is Here to Stay; Broad Bipartisan Support for Telehealth AdoptionSANTA MONICA, California — October 29, 2020 — TigerConnect, healthcare’s most widely adopted communication platform, today released the first comprehensive telemedicine survey of patients and healthcare providers since the start of the COVID-19 pandemic. The survey reveals overwhelming support for the future of telehealth.COVID-19 has forever changed perspectives on telehealth, with both patients and providers embracing the technology. TigerConnect found that 88% of providers who currently use telehealth have seen an increase in the use of telehealth as a result of the coronavirus pandemic – with 71% reporting a great increase. And while COVID-19 has sparked a moment, providers believe telehealth is here to stay – with more than two-thirds (71%) expecting the use of telehealth to increase or remain the same after the pandemic.On the patient side

EdithEmployee

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What We Learned at TigerSummit 2020Blog

What We Learned at TigerSummit 2020Key Takeaways From Our First Virtual EventIn October, we hosted our first annual, fully virtual event, TigerSummit. We are proud to say TigerSummit was a great success; we are deeply grateful for our team’s hard work and our dedicated client participation!With over 400 registered attendees and 21 speakers, TigerSummit provided a wealth of valuable information for not only our clients but also the entire TigerConnect team.Through TigerSummit’s engaging learning sessions, we gained a firsthand look at the challenges that plague healthcare’s progression, technological advancement, and care delivery. We also learned a number of ways to move toward improvement in these areas.As such, we wanted to share some insights coming out of a few of our favorite sessions. We hope they will demonstrate the thought leadership of our wonderful speakers and help you as you further develop your communication and collaboration strategy.The Pain of ER Scheduling to a Seamle

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Anonymous

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Collaboration as a Strategy Can Help Save HealthcareBlog

This year, JP Morgan is hosting their exclusive, invite-only virtual conference, (r)Evolution. Successfully gathering hundreds of private and public CEOs, prominent investors, and community leaders, (r)Evolution highlights technology’s most innovative thinkers.Led by our Co-founder and CEO Brad Brooks, TigerConnect will be highlighted within the conference’s healthcare track to discuss our latest advancements in healthcare technology, collaboration strategy, and communication. We are grateful for the opportunity to spotlight and share our story during this prestigious annual event.Key Takeaways from Brad’s Presentation:The lack of healthcare collaboration has led to fragmented health systems How collaboration as a strategy creates higher care quality and satisfaction The ways TigerConnect is pushing the boundaries to create a truly connected care environmentWhere Healthcare Technology Has Fallen ShortHealthcare is one of the last sectors to embrace digital transformation for collaborat

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Anonymous

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Introducing The Connected Care TeamBlog

Podcast Stories of Healthcare Technology Innovation When pursuing a career in healthcare, everyone has dreams and aspirations in mind. They’re eager to improve the quality of health in others and ensure a fulfilling career in what they’re most passionate about– saving lives.But before they know it, they’re buried under paperwork. Their days are wasted with inefficient workflows and poor collaboration. Feebly working in silos, they are separated from others on their team. As time goes, good communication begins to feel like a myth.And they’re not completely wrong. Miscommunication is a major factor in healthcare inefficiencies, process failures, and malpractice. These issues run the risk of causing harm to patients, damaging morale, and increasing rework.Additionally, outdated technology like pagers, intercoms, whiteboards, and print paperwork run rampant in health organizations. No other industry as vital as our health system employs these archaic technologies. While others have embrac

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Anonymous

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Care Collaboration Elevates Health SystemsBlog

This year, Bank of America is hosting their exclusive, invite-only virtual conference, their 4th Annual HCIT, and Digital Health Symposium.TigerConnect will be highlighted to discuss our latest advancements in healthcare technology, collaboration, and communication in a session led by TigerConnect Co-founder and CEO, Brad Brooks.In addition, we will be participating in the Trends in the Tech-Enabled Provider Solutions panel to touch on the challenges hospitals are facing in their clinical workflows and their future evolution.We are honored for the opportunity to share our story during this prestigious financial annual event. Key TakeawaysHealthcare technology and care team collaboration are sorely lacking Having an advanced collaboration solution can lead to better quality of care TigerConnect’s platform inherently creates a fully connected care environment Healthcare Technology: Outdated and CumbersomeAs one of the most critical industries for society, healthcare lags in progression,

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Anonymous

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2020 Year in Review: TigerConnect Continues to GrowBlog

As 2020 comes to a close, we might all agree that this has been a year unlike any other in recent history. As a healthcare technology company, we have witnessed firsthand the impact of COVID-19 on our industry. However, with times of great challenge comes great innovation, and 2020 is no different.Since the beginning of the pandemic, TigerConnect has experienced massive user expansion and engagement, specifically with the launch of our telehealth solution, TigerTouch. This success reflects TigerConnect’s ingenuity for improving workflows, communication, and collaboration.Our daily text message volume has more than doubled, with providers now spending over 500,000 hours per month in the TigerConnect app. Our sustained company growth also continues at a rapid pace. TigerConnect Quick StatsOver 750,000 registered users at leading healthcare organizations rely on TigerConnect for internal and external communications. Since the pandemic began, over 1,000 healthcare organizations have adopte

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Anonymous

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TigerConnect and Critical Alert Join to Deliver Full-Spectrum Care Collaboration in the CloudBlog

For years (even back when a pandemic was something you read about in a book or learned about from watching Contagion), the US healthcare system has faced a nursing shortage. And now, during the COVID-19 crisis, there is significant and absolutely warranted concern that many in the current nurse population will leave the profession due to the extreme physical, mental, and emotional burnout they are experiencing all over the country.Bottom line is that caregivers are forced to continually do more with less in every hospital regardless of status or location and this has been especially true throughout the pandemic. Exacerbating the situation is the poor communication and collaboration that plague so many hospitals and healthcare facilities everywhere.With the extreme budget constraints that have only gotten worse during the pandemic, how can hospitals ensure that they provide the best possible patient care and deal with caregiver burnout? Care teams must be provided with the tools to work

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Anonymous

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Healthcare IT and Tech Trends for 2021Blog

We made it, friends. The turbulence of 2020 is behind us, and a new year is well underway. If the previous year has taught us anything, it’s that preparation is key. Recent healthcare IT trends like advancements in smart tech and collaboration solutions aim to help clinicians plan for potential threats in the future.As a year filled with unprecedented shifts in care delivery, 2020 also pointed to the obvious: healthcare technology and digital health strategies are only set to grow from here.We’re already witnessing 2021’s healthcare IT trends in action, and as such, we’ve outlined a few that we expect will further develop as the year progresses. These predictions focus on expanding healthcare technology and collaborative strategies, forever changing the way care is delivered and experienced. Healthcare and Safety MeasuresMore safety precautions and endeavors for securing our well-being will be seen across the health system throughout the year. Enhanced healthcare policies, wellness mea

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Anonymous

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Joining a Team that’s Driving Meaningful, Much-Needed Change in HealthcareBlog

The technology industry, where I have spent my entire career, is in the business of selling solutions – solving business-related challenges like helping a company process forms more efficiently or making end-users more productive. I have loved being a part of companies creating real customer value for the last 25 years. Joining TigerConnect as their CMO, though, feels different and exciting in a new way: I’m joining a team that’s driving real, meaningful change in people’s lives – solving a set of interlocking problems that have affected the way healthcare gets delivered across the United States.I have experienced the healthcare industry as both a patient and a concerned relative. While I can attest to the extraordinary professionalism on display in the field every day, I can also see an incredible opportunity to transform these high-stress workplaces and their outdated communication modes. Even without COVID, the traditional pager- and fax-based approach to handling patient care was r

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LennieEmployee

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TigerConnect POY Award Winner at Forrester’s B2B Summit 2021News

TigerConnect Recognized as a Program Of The Year Award Winner at Forrester’s B2B Summit 2021At TigerConnect, we are committed to enabling our clients with the communication tools they need to provide the best patient care. We keep that at the forefront of our minds in every aspect of what we do. And on our journey to transform and modernize care collaboration for doctors, nurses, care teams, and patients, TigerConnect has experienced a period of high growth and expansion.We acquired two companies and expanded our product portfolio. With this, we felt a real urgency to optimize how we approached the market to ensure we could best serve customers today while also planning for the future.There are a lot of moving parts that required us to make sure everyone from the executive leadership to our front line managers to the BDRs were aligned to our go-to-market execution plan. Following our two acquisitions, we reexamined our ideal customer profiles ( ICP) and how to organize our sales team t

LennieEmployee

published in What's New

TigerConnect Welcomes Healthcare Leader Trevor Fetter to its Board of DirectorsNews

TigerConnect Welcomes Healthcare Leader Trevor Fetter to its Board of DirectorsSANTA MONICA, Calif. — April 5, 2021 — TigerConnect®, healthcare’s most advanced, reliable, and widely adopted care team collaboration solution, has appointed healthcare leader Trevor Fetter to its board of directors. Fetter brings more than 25 years of deep healthcare industry experience – including fourteen years as CEO of one of the nation's largest healthcare providers, Tenet Healthcare Corp., and as the founder and CEO of Broadlane, Inc., – to help the company capture the full potential of the market's accelerated growth.Fetter's appointment comes on the heels of TigerConnect expanding its solution portfolio to further support the nation's largest and most complex healthcare providers. The new services include patient engagement and telehealth, on call-scheduling, and robust middleware integrations for alerts and event management and beyond."Trevor holds deep insight into the critical needs and requirem

LennieEmployee

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Simplifying Communication for AtHome HealthcareBlog

Simplifying Communication for AtHome HealthcareSecure Collaboration Supports Home Health GoalsWill O’Connor, M.D., Chief Medical Information Officer for TigerConnect As the best home health provider in American Canyon, AtHome Healthcare offers the highest quality of home health care in their area. They use evidence-based practices and the latest technologies to deliver home healthcare. AtHome Healthcare of California provides exceptional home-based patient care with quality and compassion. The organization services Northern California, averaging 60 patients each month.Communication ChallengesIn the past, AtHome Healthcare’s communication happened through their EHR. However, it was difficult to read messages and obtain information in real-time, especially with limited staffing. Messages containing critical patient visit information weren’t received until later in the day.“There are many steps required before speaking with clinicians and patients,” says Jenalynne Uy-De Vera, Director of

LennieEmployee

published in What's New

Nurse Call Software & the Digitalization of Point of Care WorkflowBlog

Nurse Call Software & the Digitalization of Point of Care WorkflowBy Julie Grenuk, R.N., Vice President, Clinical Solutions for TigerConnectHardware-Based Nurse Call - A Race to the BottomAs hospitals and health systems have embraced digital transformation across their technology footprint, IT and clinical leaders face the challenge of upgrading their legacy clinical systems. However, adapting these solutions is not simple due to unique complexities within the applications, interdependence on other integrations, their impact on IT infrastructure and continuity of care, and, most importantly, their exorbitant cost. Above all other clinical deployments, nurse call systems have proven problematic for hospitals as they seek to adopt modern, patient-centric models of care and IT-based best practices such as standardization, scalability, and serviceability.Legacy Nurse Call - IT PerspectiveNurse Call systems have been around for decades, providing a basic life-safety mechanism in hospita

Melody Gandy-BohrEmployee

published in What's New

Driving Healthcare Profitability and Patient SatisfactionBlog

Driving Healthcare Profitability and Patient SatisfactionHow COVID-19 Has Impacted Healthcare Revenue Hospitals have faced immense challenges since the start of the COVID-19 pandemic. To combat the spread of the disease, follow social distancing guidelines, and accommodate incoming COVID patients, many outpatient facilities were shut down and elective procedures were postponed or canceled for months[1]. One study showed that inpatient and outpatient volume have declined by 19.5 percent and 34.5 percent respectively[2]. Since 30 percent of the revenue hospitals make is due to elective procedures, this shutdown has financially hit hospitals hard[1]. Hospitals have also had to put funds toward increasing the number of staff on-site, paying for overtime, obtaining personal protective equipment, and buying ventilators and other necessary equipment[1]. These combined factors have put the healthcare system in jeopardy. The American Hospital Association estimates that hospitals lost at least $

Melody Gandy-BohrEmployee

published in What's New

CC&C: Converting Metrics into InsightsBlog

Data and Decisions Delivered Through Communication and Collaboration Will O’Connor, M.D., Chief Medical Information Officer for TigerConnectMore organizations are looking to implement clinical communication and collaboration (CC&C) platforms as part of their long-term digital transformation. CC&C solutions are exceptionally low-cost investments that deliver high ROI results and provide the right metrics.A vital feature of any CC&C platform’s transformative potential is the ability to convert metadata, metrics, and statistics into compelling, actionable, timely, and data-driven insights.For example, your management team may want to demonstrate value in terms that make sense for your organization. Such metrics may include increased responsiveness, reduced length of stay, faster results routing, improved patient safety and satisfaction, reduction of alarm fatigue, more expedient pharmacy refills, and higher bed utilization. Measuring the Right MetricsA CC&C solution with

Melody Gandy-BohrEmployee

published in What's New

Why Physician Scheduling Software Is Critical for ProvidersBlog

Why Physician Scheduling Software Is Critical for Providers Work Smarter, Not Harder with a Physician Scheduling Software Solution By Justin Wampach, founder of Call Scheduler, & VP of Scheduling Division at TigerConnect What is physician scheduling software?Physician work-life balance and effective physician call scheduling can both be accomplished by one tool: physician scheduling software. Health systems used to make a weekly or monthly schedule by hand, meaning an employee had to dedicate time and energy to figuring out how to put the on-call schedule puzzle pieces together. He or she would have to make sure not to overschedule some doctors while underutilizing others. Additionally, there had to be a system in place for any changes or requests. This “system” could include verbal, texted, or emailed requests from doctors requesting time off. Mistakes are common using this system [1]. While technology has improved many facets of the healthcare system, it has also changed how we s

Melody Gandy-BohrEmployee

published in What's New

Clinical Alarm Management: Past, Present, & FutureBlog

Clinical Alarm Management: Past, Present, & FutureBy Julie S. Grenuk, RN, MS, RCC / Nurse Executive at TigerConnect on July 16, 2021When it comes to a natural disaster like a hurricane, sound alarm management notifies people in time should they need to evacuate a high-risk area. Similarly, clinical alarm management refers to how a healthcare team responds to unfavorable changes in a patient’s condition. A good patient outcome requires striking a balance between over-responding to situations that don’t need any response beyond monitoring the patient and under-responding to situations that require further attention. The trigger for initiating a clinical alarm protocol can be either human, such as a nurse noticing a patient in distress, or technological, such as a change in a patient’s heart rate captured and relayed. Good clinical alarm management requires a cohesive and flexible plan that accounts for many possibilities. A commonly used tool is alarm management software. The need f

Melody Gandy-BohrEmployee

published in What's New

Get Ready for HIMSS21Blog

Get Ready for HIMSS21What’s next for health? Healthcare organizations have the opportunity to decide where the future of health IT leads. COVID-19 brought 2020, and all of our plans, to an abrupt halt. The past year will be embedded in our minds forever due to the loss of life, worldwide impact, and disruption of healthcare. The pandemic also impacted the annual Healthcare Information and Management Systems Society (HIMSS) conference that brings together more than 40,000 professionals worldwide. For the first time in 58 years, HIMSS canceled the conference.Thanks to the progress of vaccinations, HIMSS is back on!It’s time to get excited because HIMSS21 is happening August 9 – 13 in Las Vegas. The return to in-person events is definitely a welcome return to normalcy for the healthcare IT industry. However, reminders from the past year are still apparent. This year’s HIMSS21 attendees must be vaccinated, a virtual component is available for digital attendees, and HIMSS will strictly enfo

EdithEmployee

published in What's New

ANNOUNCEMENT: Meet the New TigerConnect Collaboration PortfolioNews

Thanks to valued customers like you, TigerConnect has become healthcare’s most-adopted collaboration platform. Today, TigerConnect is excited to announce we’ve rebranded and repacked our suite of enhanced collaboration products to support your growing collaboration needs. Individually, these solutions address critical areas of care delivery. Together, they help speed decisions, enhance workflows, and build a highly effective system of collaboration between care teams, data, and patients. I’m excited to share how we can support your organization's growing collaboration needs with the suite of solutions. Introducing the TigerConnect Portfolio TigerConnect Clinical Collaboration PlatformModernize the way care teams connect and collaborate. With three choices – Standard, Pro and Advanced – this platform delivers highly reliable, secure, and easy-to-use messaging and enhanced integrations to optimize workflows, data, and systems. Additionally, unanswered messages are automatically escalat

Melody Gandy-BohrEmployee

published in What's New

Best Practices for a Successful Clinical Workflow StrategyBlog

Best Practices for a Successful Clinical Workflow Strategy Why does clinical communication matter? By Will O'Connor M.D., CMIO at TigerConnect on August 12, 2021 Clinical workflows enable doctors, nurses, and other healthcare professionals to coordinate effectively and provide the best quality care for their patients. Each caregiver on the team has a unique and critical part to play. The communication between team members who work either with each other or across different hospital departments must flow flawlessly. Gaps in communication drive the majority of medical errors. Unclear communication between hospital employees can easily lead to poor patient care, including clinicians missing important information and procedures not being taken care of on time. What happens when the patient has already received medication but the nurse has failed to note it? Or it’s reported in a low-visibility location? Pertinent information is at the forefront of patient care. An excellent clinical workfl

Melody Gandy-BohrEmployee

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Modern Care Team Collaboration: TigerConnect User Summit HighlightsBlog

Modern Care Team Collaboration: TigerConnect User Summit HighlightsKey Takeaways from TigerConnect User Summit 2021By TigerConnect on August 19, 2021In June, TigerConnect hosted the second annual TigerConnect User Summit, a space for TigerConnect clients to share how they are modernizing care team collaboration. With over 200 registered attendees and speakers from three different health organizations, the TigerConnect User Summit provided a wealth of information regarding physician communication, on-call scheduling, and patient experience. We gained perspective into how clients are solving challenges at healthcare organizations across the country. We hope their experiences transforming healthcare collaboration will help you further develop your communication and care team collaboration strategy! It’s Time to Modernize the Patient Transfer Center Get the eBook: 6 Easy Ways to Modernize Hospital Transfer Centers today. DOWNLOAD EBOOK Optimizing Informed Patient Trans

Melody Gandy-BohrEmployee

published in What's New

Simplifying Care Team Collaboration at GeisingerBlog

Simplifying Care Team Collaboration at Geisinger Founded more than a century ago, Geisinger is a regional health system that includes primary care and specialist practices, trauma centers, and hospitals. Because of the complex, distributed nature of Geisinger’s clinical operations, effective communication is vital. Working with TigerConnect empowered Geisinger to adopt innovative communication practices and improve care team collaboration. Geisinger Health Video Testimonial Learn how Geisinger used TigerConnect to transform collaboration and provide better patient care. Watch the Video Expediting Care Team CollaborationBefore deploying TigerConnect, Geisinger had complicated pre-hospital admission processes. Referring practitioners called the hospital to find the right unit and track down the appropriate physician. This process could take an hour or more, causing unnecessary delays in patient care. Now, with the TigerConnect Clinical Collaboration Platform, referrin

Melody Gandy-BohrEmployee

published in What's New

Purpose-Built Clinical Communication and CollaborationBlog

Purpose-Built Clinical Communication and CollaborationBy Will O'Connor M.D., CMIO at TigerConnect on September 7, 2021 In healthcare, efficient clinical communication and collaboration matter. Providing the best possible patient outcomes requires clinicians and care teams to be reachable at the right time. However, far too many healthcare organizations may depend on outdated tools, like pagers, fax machines, and landline phones, which slow down information flow and impair clinical decision-making.Without question, healthcare communications are ready for an upgrade. Fortunately, next-generation collaboration technology is widely available and easy to use. Best of all, today’s most advanced clinical communication and collaboration solutions are purpose-built — that is, they center on the precise needs of today’s healthcare community. St. Luke’s improved clinical communication and collaboration across their health system. Watch Webinar Communication with a PurposeWhat is

Melody Gandy-BohrEmployee

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HIMSS21 Recap: Clinical Collaboration is the Future The Digital Revolution in Healthcare Is UnderwayBlog

The annual Health Information and Management Systems Society (HIMSS) conference is always a source for innovative thinking on the future of technology—and the 2021 event was no exception. Although attendance at in-person sessions was lower than in previous years due to COVID-19 concerns, a digital component allowed experts to connect and share ideas on what’s next in healthcare.Many HIMSS sessions emphasized that digital solutions are fueling the next chapter in healthcare. Although lagging behind some industries, healthcare organizations are prioritizing digital adoption in the coming years. Improvements in clinical collaboration and patient care are sure to follow. Why a Clinical Collaboration Platform is Essential GET EBOOK The Digital Revolution in Healthcare Is Underway Due to the unprecedented global pandemic, 2020 was a transformative year in healthcare. To protect patients and team members from COVID-19, healthcare organizations turned to technology for ever

Melody Gandy-BohrEmployee

published in What's New

Reducing Patient Readmissions with Data and Communication TechnologyBlog

Reducing Patient Readmissions with Data and Communication TechnologySpeaking with One Voice Matters When It Comes to Patient Care By Julie S. Grenuk, RN, MS, RCC / Nurse Executive on September 21, 2021 Reducing patient readmissions is a top priority for most health systems. A hospital readmissions reduction program will benefit from leveraging a unified clinical communication and collaboration platform to align care teams and keep patients on track with their care plan and recovery. Nearly half of U.S. hospitals will receive lower payments in 2021 for all medicare patients because of their readmission rates – an added financial burden as hospitals continue to feel the impact of the pandemic. But as Jefferson Health (formerly Kennedy Health) discovered, the solution may already be within arm’s reach – in their patient data. By leveraging the tools of an integrated, clinical communication platform, Jefferson Health drastically reduced emergency department (ED) overutilization, hospital r

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