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How to decrease patient no-show appointmentsReduce no-shows with patient engagement solutionsBy Ricardo Estrada, Senior Product Marketing Manager at TigerConnectWhen a patient doesn’t show up to a doctor’s appointment, it costs everyone time, energy, and money. Patients don’t receive the medical care they need, and doctors lose time they could have spent tending to other patients on their lists. Furthermore, no-show appointments cost the medical industry up to $150 billion a year in the United States alone.Ultimately, every medical practice should prioritize decreasing no-show appointment rates. Modern patient engagement tools can help you decrease no-show appointments and create a better patient experience.Why do patients “no-show” to medical appointments?Patients don’t show up to medical appointments for numerous reasons, including:Forgetfulness Family or job obligations Financial difficulties Transportation issuesLack of patient engagement is another common reason patients don’t sho
The American Nurses Association established National Nurses Week in 1985 to honor nurses’ contributions to advancing the profession and the healthcare industry. The celebration has since expanded into an entire month, which is a great opportunity to highlight how important nurses are to healthcare. In recognition of National Nurses Week and Nurses Month, TigerConnect and Critical Alert are shining a spotlight on nurses who have made a significant impact on their patients and their colleagues. This year, we are dedicating our Nurses Month celebration to Mary Eliza Mahoney, a trailblazer in nursing, who became the first African American licensed nurse in 1879. She also worked tirelessly to diversify the profession by advocating for hiring black nurses and helping create opportunities for them. For Mahoney, healthcare was a civil right. A human right. A social justice issue. At TigerConnect, we believe that nurses are the heart of the healthcare industry. We salute those who have dedicate
What is TigerConnect Physician Scheduling? Watch this product video to learn more! Improve your shift and on-call scheduling with TigerConnect Physician Scheduling. Creating, managing, and merging shift and on-call schedules have never been easier. Learn how modern and automated physician scheduling can help you save time, reduce burnout and improve productivity for your practice, clinic, hospital, or health system — no matter the size. Improve your shift and on-call scheduling with TigerConnect Physician Scheduling. Creating, managing, and merging shift and on-call schedules have never been easier. Learn how modern and automated physician scheduling can help you save time, reduce burnout and improve productivity for your practice, clinic, hospital, or health system — no matter the size.
Hosparus Health Moves to Clinical Collaboration to Improve Care Team EfficiencyBy Julie Grenuk, VP of Clinical Solutions on April 14, 2022Since 1978, Hosparus Health has provided hospice and palliative care to patients in Kentucky and Indiana. They are a fully accredited, non-profit organization providing medical care, grief counseling, pain management, and much more for patients and families facing serious and life-limiting illnesses.As the leading hospice care provider in the region, Hosparus Health recognizes the importance of efficient communication in patient care. When it became apparent that their legacy messaging system wasn’t meeting their organization’s needs, it was time to look for a new solution. Hosparus Health Case Study Learn how TigerConnect Clinical Collaboration Platform improved care team efficiency. Read the Case Study Upgrading to a Clinical Communication and Collaboration SolutionHosparus Health decided to shift from its previous legacy messaging sys
4 Ways Patient Engagement Makes Patient Outreach BetterPatient engagement technology fosters interactive patient-provider communicationBy Chris Lowder, Senior Solution Architect at TigerConnect on March 25, 202240 – 80 percent of the medical information provided by healthcare practitioners is forgotten immediately. Almost half of the information that is remembered is incorrect.In the status-quo patient-provider relationship, communications between patients and physicians can feel like a one-way street. The physician (likely on a time crunch) asks questions, reviews medical history, requests labs and necessary diagnostics, and provides assessment and care recommendations to the patient – hoping that the care plan is understood. But what happens if the patient doesn’t ask questions during the appointment, misunderstands the instructions, and forgets to take their medication on schedule? Having a tool the provider and their staff can easily leverage to follow up with patients and possibly
HIMSS22: 5 Can’t-Miss Healthcare SessionsAdd these innovative sessions to your HIMSS22 list By Melody Gandy-Bohr on February 18, 2022It’s almost time for the healthcare can’t-miss event of the year! The HIMSS Global Health Conference & Exhibition is back digitally and in Orlando, Florida, March 14-18. This year’s theme is appropriately “Reimagine Healthcare,” reflecting the digital transformation that has spread rapidly throughout the healthcare industry since COVID-19 began. While the past two years have fundamentally changed the world, no industry has changed more than healthcare.Industry leaders from around the globe are attending HIMSS22 to share changes at their organizations and get inspired by other healthcare professionals. If you’re looking to learn something new from your fellow healthcare changemakers, here are 5 key sessions from this year’s lineup. Join Us In-Person or Virtually for a TigerConnect Demo SCHEDULE DEMO HIMSS22 Sessions to Attend Keynote:
Spreading Kindness with Patient Engagement SolutionsKodiak Kindness uses TigerConnect Patient Engagement to provide infant feeding supportBy Chris Lowder on February 14, 2022Ask any parent and they will tell you that babies come with a steep learning curve. In addition to adjusting to life with little sleep and round-the-clock feedings, new parents feel the pressure of making sure their child is meeting important developmental and health milestones. The first year of a baby’s life can be a vulnerable time for families. Receiving non-judgmental support and resources can make all the difference.Lactation consultant and pediatric dietician, Heather Preece founded the nonprofit Kodiak Kindness to be that community resource for new parents living on the remote island of Kodiak, Alaska. Kodiak Kindness provides compassionate, free, and evidence-based infant feeding support services to families through their baby’s first year of life. In this episode of The Connected Care Team Podcast, Heathe
How Alarm Management Brings Additional Value to Your EHRBy Will O'Connor M.D., CMIO at TigerConnect on February 16, 2022EHRs have become the gold standard digital repository for managing patient histories, demographics, diagnoses, progress notes, vaccinations, medications, and more. These vital systems play a crucial role in clinical decision-making and help reduce medical errors by improving the accuracy of patient records.While your EHR is the single source of truth for logging and storing static patient information, it’s not designed to handle the real-time, multi-threaded clinical collaboration and communications needs of your healthcare organization.TigerConnect Alarm Management & Event Notification empowers you to improve workflows, streamline staff assignment processes and fully integrate your EHR. Your care teams will benefit from reduced chaos due to unnecessary alerts and alarms that can distract and impede operational efficiency. Optimize Care Delivery with Alarm Manag
What 2022 Has in Store for Healthcare Technology: 7 Predictions By Wendy White onFebruary 8, 2022 I have a hunch that the healthcare industry will look back on 2021 as a time of significant transition. As hospitals and care teams undertook the arduous task of managing the pandemic for a second year, several facts became clear. For one thing, the healthcare industry is never going back to the way it used to work. Healthcare technology has become more critical in delivering care and managing patient information. 2021 was a year when healthcare providers rewrote the rules on how to provide patient care. With a chronic shortage of staff and an unrelenting patient load, care teams redefined healthcare’s relationship with technology. The adoption of technology in healthcare will continue to evolve in 2022. With the most influential healthcare conference around the corner, here are 7 healthcare technology trends we can expect to see at Healthcare Information and Management Systems Society (H
Check out our NEW time-savings calculator. See how much time you can save with an automated physician scheduling solution! Manual scheduling is inefficient, time-consuming, and unproductive – impacting patient outcomes and contributing to doctor and staff burnout. With automated physician scheduling software, staff can turn complex spreadsheets into fair and balanced schedules, saving time and improving provider satisfaction. How does an automated clinic scheduling software help you save time?Simplifies the creation of complex doctor shift and on-call assignments Allows physicians to request swaps, vacation, and time-off while keeping the calendar up-to-date in real-time Keeps track of assignments with tally reports to ensure assignments are distributed with fairness in mind Discover how much time your organization can save with the physician scheduling time-savings calculator. Click here to try it!
3 Ways to Improve Physician CommunicationBy Ricardo Estrada, Senior Product Marketing Manager at TigerConnect onFebruary 1, 2022 Improving patient outcomes should be a core goal for every physician group. However, achieving that goal can become impacted if physicians, staff, and patients are not effectively communicating. According to a study, healthcare miscommunication is attributed to more than 7,000 malpractice suits resulting in nearly 2,000 deaths and $1.7 billion in costs. Clinical collaboration has many benefits and improves physician communication and workflows, leading to more effective patient care. Let’s look at the benefits of improving physician-to-physician and physician-to-staff communication and how not adopting modern communication tools can impact your physician group. Impact of ineffective clinical collaboration and communicationBeing tethered to old, outdated ways of operating negatively affects patient outcomes. Overlooked symptoms, misdiagnoses, and medication er
TigerConnect is so much more than secure messaging - we provide care team collaboration from door to needle, through recovery - all on a single cloud based platform. Bring all of your healthcare communication technologies within a single, integrated, mobile solution. See how modern technologies for clinical collaboration, alarm management, physician scheduling, and patient engagement work together to accelerate care delivery and improve patient outcomes.
7 Tips to Improving Critical Lab Turnaround TimesBy Will O'Connor M.D., CMIO at TigerConnect on January 21, 2022 Critical lab work always seems so easy on TV. A doctor yells out, “Get me a full workup, stat!” and the next thing you know, the patient is getting exactly the treatment they need. Cut to commercial. In real life, however, things are a little different. The lab does its best to deliver results to the care team quickly. The doctor who ordered the labs might have gone off shift before the results were ready. The lab pages someone else on the care team, but the recipient doesn’t reply because he or she is busy, or isn’t aware that critical lab results are expected. Time slips by, and patient care can suffer.With modern clinical collaboration and communication (CC&C) solutions, the time between critical lab work being ready and the care team taking meaningful action based on the lab results can shrink dramatically—improving patient care in the process. Improving Critical V
Today, TigerConnect has secured a strategic growth investment from Vista Equity Partners.Together, we'll accelerate our mission of improving outcomes for patients and enhancing the daily lives of physicians, nurses, and everyone involved within the healthcare system.We are committed to our customers and our mission to deliver a modern collaboration platform for real-time, contextual communications to improve how care teams optimize their workforce and collaborate to deliver great patient care.Check out the full announcement here. Please contact your account manager with questions.
How Role-Based Communication Improves Clinical CollaborationBy Chris Lowder, Senior Solution Architect at TigerConnect onDecember 28, 2021 Many factors go into delivering excellent healthcare, including practitioner skillsets and modern healthcare technology like clinical collaboration platforms. Finding the right provider at the right time is critical to success, especially when patient experience is taken into account. Making this happen in real life is not so simple, either. Quickly and efficiently collaborating with the right care team member has long been a challenge. Delays in care coordination affect the quality of patient care. Delays and disconnects are unproductive for care teams and unprofitable for healthcare organizations. The struggle to locate the right doctor or nurse at the right time can be attributed to well-intentioned but obsolete reliance on pagers and phones. Modern clinical collaboration platforms offer a solution. With its ability to quickly locate and message
Improving Patient Transfers with Better Communication and CollaborationBy Chris Lowder, Senior Solution Architect at TigerConnect on December 24, 2021 A 2020 study by CRICO Strategies showed that one-third of malpractice claims were caused by a failure in healthcare communication. Gaps in communication are one of the biggest causes of delays in patient transfers – leading to delays in treatment and a longer than necessary length of stay. Clinical communication and collaboration (CC&C) platforms can speed up and improve patient transfers—increasing patient and care team satisfaction while contributing to better financial results. When collaboration improves between care team members and the transfer center, it becomes possible to improve patient transfers throughout an entire facility. It’s Time to Modernize the Patient Transfer Center Get the eBook: 6 Easy Ways to Modernize Hospital Transfer Centers today. DOWNLOAD EBOOK Communication problems affecting patient t
4 Ways to Reduce Length of Stay with Clinical Communication and CollaborationBy Will O'Connor M.D., CMIO at TigerConnect on December 22, 2021 Length of stay (LOS) is one of the most critical measures of a healthcare facility’s operational efficiency. As the Agency for Healthcare Research and Quality (AHRQ) notes, a longer length of stay can lead to a host of unwanted outcomes, from higher costs to negative experiences for both staff members and patients. Additionally, unnecessary time spent in a hospital or acute care facility can result in patient health complications due to infections or falls.Increased LOS can also have a significant financial impact on hospitals. Consider the following data:Each year, the U.S. experiences more than 35 million hospital stays, with an average cost of $11,700 (AHRQ). In one acute care facility, the charges for patients experiencing a delay in discharge totaled more than $2.4 million annually, with costs eclipsing $715,000 per year (The Journal of Trau
TigerConnect sees 2021 Momentum for Clinical Communication and Collaboration, Transformational Value for Health ProvidersNews
TigerConnect sees 2021 Momentum for Clinical Communication and Collaboration, Transformational Value for Health Providers Demand spikes for cloud-based CC&C to optimize care delivery and raise standard of care SANTA MONICA, Calif., December 14, 2021 — 2021 was a tipping point year for cloud-enabled Clinical Communication and Collaboration (CC&C) says TigerConnect, maker of healthcare’s most powerful collaboration suite. The year closes with healthcare organizations across the nation seeing significant value in the transformation of patient care delivery workflows from clinical collaboration adoption. TigerConnect also delivered a list of accomplishments in support of their mission to provide a healthcare communication solution that radically improves the way care is delivered. As the healthcare industry accelerates its transformation, CC&C, led by TigerConnect and its clients, is proving its immense modernizing value. “I’m continually amazed at the innovative ways our cust
Is Healthcare Fully Adopting Clinical Communication and Collaboration Platforms?What we learned at the CHiME21 Fall ForumBy Sarah Shillington, Chief Client Officer on December 6, 2021 Look under the hood of many health systems, and you’ll discover a perplexing dichotomy – state-of-the-art medical equipment, highly-trained and dedicated staff, and advanced EHR systems tethered to inefficient clinical communication and collaboration tools and business processes.TigerConnect recently attended the CHiME21 Fall Forum in San Diego, California, which brought together healthcare leaders from across the country to network, exchange ideas, and discuss the future of healthcare information management. TigerConnect hosted a focus group for CIOs during the event to understand the current state of clinical communication and collaboration and how CC&C platforms can help their organizations be successful. The CIO’s Triple Threat Guide to Care Team Communication DOWNLOAD eBOOK EHR
Alleviating Burnout with Modern Technology and WorkflowsBy Julie S. Grenuk, RN, MS, RCC / Nurse Executive on November 22, 2021 Long shifts, the pressure to make quick decisions, and emotional and physical demands are part of a typical workday in nursing. Communication is often fragmented, with many healthcare organizations relying heavily on landline phones, fax machines, and pagers. Over time, communication silos can take their toll, causing nurses to experience burnout.Burnout surged significantly during the pandemic. Nurses faced the stress of coping with COVID-19 and putting themselves and their loved ones at risk to do their jobs. In many cases, a lack of communication and care team coordination made it difficult for nurses to provide patient care effectively. Those factors add to staffing shortages, which contribute to even more reports of nurse fatigue and burnout.Some nurses leave jobs due to burnout, and that costs healthcare organizations money. Consider this fact: Recent sta
The Connected Care Team Podcast Is Back! The second season of The Connected Care Team Podcast, hosted by TigerConnect’s Chief Medical Information Officer Dr. Will O'Connor is currently in production. As TigerConnect users and healthcare industry leaders’ Dr. O’Connor is inviting you to be our guest on an upcoming episode to share best practices, unique use cases, and key learnings with other Community members. Here’s what guests on The Connected Care Team Podcast can expect: 30-minute time commitment Remote voice recording for your comfort Recording equipment shipped to you What you can expect in return: 1:1 conversation with Dr. Will O’Connor, Chief Medical Information Officer, TigerConnect Social media and blog promotion of your story Opportunities to promote your organization’s leadership and healthcare initiatives Here are a couple of notable podcast guests who shared unique use cases and achieved valuable results within their organization: Balancing New Technology and Va
The Biggest Mistake to Avoid When Considering a Switch to EHR-Embedded Messaging How the desire for quick cost savings can result in long-term consequences to care efficiency By Will O'Connor M.D., CMIO at TigerConnect on October 19, 2021 Each year, a small number of healthcare IT buyers are tempted by their EHR vendor to replace existing secure texting software with EHR-provided chat tools. On the surface, this makes sense. After all, EHR chat tools are fully integrated with the EHR and they seem to perform similar functions. Plus, it’s one less vendor to manage, and it’s generally included at no additional cost. A win all around, right? Not quite. The mistake most IT buyers make in this situation is equating a secure texting solution with a more comprehensive clinical communication platform. They are vastly different. The secure texting solution you bought four years ago may have evolved into something much greater. The mistake that often results from this evolution is that healthcar
What We Learned From KLAS Research Clinical Communication Platforms 2021 Report Organizations embrace advanced functionality in the pursuit of better healthcare outcomes and operational economies By Will O'Connor M.D., CMIO at TigerConnect on October 4, 2021 At TigerConnect, it’s been evident to us for a long time that Clinical Collaboration is no longer an aspiration for healthcare systems; it’s an imperative. COVID-19 intensified this reality. Care team members, facing all-time high rates of burnout and being routinely pushed to their limits, need effective collaboration tools–beyond simple secure messaging. But it is more than this. Healthcare organizations that have invested in more sophisticated clinical collaboration are improving patient outcomes and delivering a higher standard of care. Just this last week I learned of an amazing customer story: an organization that employs the TigerConnect Clinical Collaboration Platform reduced its door-to-needle time for stroke cases from
Reducing Patient Readmissions with Data and Communication TechnologySpeaking with One Voice Matters When It Comes to Patient Care By Julie S. Grenuk, RN, MS, RCC / Nurse Executive on September 21, 2021 Reducing patient readmissions is a top priority for most health systems. A hospital readmissions reduction program will benefit from leveraging a unified clinical communication and collaboration platform to align care teams and keep patients on track with their care plan and recovery. Nearly half of U.S. hospitals will receive lower payments in 2021 for all medicare patients because of their readmission rates – an added financial burden as hospitals continue to feel the impact of the pandemic. But as Jefferson Health (formerly Kennedy Health) discovered, the solution may already be within arm’s reach – in their patient data. By leveraging the tools of an integrated, clinical communication platform, Jefferson Health drastically reduced emergency department (ED) overutilization, hospital r
HIMSS21 Recap: Clinical Collaboration is the Future The Digital Revolution in Healthcare Is UnderwayBlog
The annual Health Information and Management Systems Society (HIMSS) conference is always a source for innovative thinking on the future of technology—and the 2021 event was no exception. Although attendance at in-person sessions was lower than in previous years due to COVID-19 concerns, a digital component allowed experts to connect and share ideas on what’s next in healthcare.Many HIMSS sessions emphasized that digital solutions are fueling the next chapter in healthcare. Although lagging behind some industries, healthcare organizations are prioritizing digital adoption in the coming years. Improvements in clinical collaboration and patient care are sure to follow. Why a Clinical Collaboration Platform is Essential GET EBOOK The Digital Revolution in Healthcare Is Underway Due to the unprecedented global pandemic, 2020 was a transformative year in healthcare. To protect patients and team members from COVID-19, healthcare organizations turned to technology for ever
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