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12 Topics

Cheryl McKay
Employee
Cheryl McKayNurse Executive
published in What's New

5 Ways Secure Healthcare Messaging Can Turbocharge Hospital WorkflowsBlog

The nursing profession is experiencing significant staffing shortages, leaving many chief nursing officers (CNOs) to navigate the challenge of providing quality patient care with smaller teams and limited resources. This has become the leading factor in work-related burnout and turnover. In a survey of 272 hospitals in 32 states, RN turnover increased from 18.7% in 2020 to 27.1% in 2021, with a vacancy rate of 10%.1 With the average cost per RN estimated at $46,100,2 the turnover costs add up quickly.  It’s time to drastically rethink the way care is delivered by healthcare’s largest provider – nurses.  Traditional models for delivering nursing care no longer work for today’s nursing workforce. Mandating higher staff-to-patient ratios, overtime, and unhealthy work environments where communication and collaboration do not occur are exacerbating nursing’s departure from healthcare.  We owe it to our nurses to create better environments with true collaboration among all team members.  Opt

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Cheryl McKay
Employee
5 days ago
mbroy
Community Manager
mbroySupervisor, Client Care
published in FAQs

Why is my TigerConnect login so slow?F.A.Q.

Some users may experience a slower than average login when signing into TigerConnect on the web messenger and desktop application. This affects a small number of users who have a large volume of messages in their inbox. If you would like to address the login speed, we advise the following actions be taken:Remove yourself from any Group message threads that are no longer active* When possible, send links to media/documents instead of physical attachments Delete conversations that are no longer needed Work with your organization’s administrator to shorten message lifespan. It is recommended to adjust this to 10 days (it is set to 30 days by default) If the issue still persists, contact our support team to explore other alternatives. To contact our Client Care support team: Phone: Standard Support: 877-435-8826 Available M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays) Email

190
mbroy
Community Manager
7 days ago
Ryan Bush
Employee
Ryan BushClinical Nurse Consultant
published in What's New

Maximizing Efficiency and Quality of Care: Understanding Clinical WorkflowsBlog

Here’s a sobering thought: 30 percent of all medical malpractice lawsuits today came as the result of poor clinical workflows. These inefficient workflows not only resulted in costs exceeding $2 billion but also caused nearly 2,000 deaths. Whether it’s a Code Blue situation or a patient transfer, the ability to conduct seamless clinical communications across providers and facilities has never been more critical. It’s estimated the healthcare industry is treating more patients than ever before – with 145 million hospital emergency room visits yearly in the US resulting in 35 million hospitalizations.   Unfortunately, the current healthcare system wasn’t designed to handle this volume of patients. To treat patients more effectively, the industry has embraced the use of modern communication technology to support and connect care teams, including primary care physicians, specialists, and multiple facilities, communicating and collaborating to manage patients and better manage demanding wor

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Ryan Bush
Employee
8 days ago
Chris Lowder
Employee
Chris LowderSenior Solution Architect
published in What's New

Modernizing Patient Transfer WorkflowsBlog

Patient transfer workflows are one of the most challenging clinical workflows healthcare providers face – due to the number of clinicians involved and fragmented communication. Many healthcare organizations use a combination of pagers, faxes, and phone calls to coordinate patient transfers. These antiquated communication methods can significantly delay patient transfers and negatively affect the patient’s care quality. Studies show that 80% of serious medical errors were attributed to miscommunication during patient transfers. Patient transfer workflows are at the center of a problem impacting healthcare systems that are experiencing higher patient volumes than ever before, affecting a variety of care team members and facilities. Transfers can take hours to complete when who needs to be contacted is unclear, and communication with them is cumbersome. This blog discusses how improved communication tools can benefit the following key patient transfer workflows:   Emergency department to

40
Chris Lowder
Employee
16 days ago
clauderdale
Employee
clauderdaleEmployee
published in What's New

Updated Minimum System Requirements for TigerConnectNews

TigerConnect has updated its policy to include minimum system requirements for supported devices, operating systems, and browsers across TigerConnect products and solutions. These new recommendations will help ensure your organization:  Maintains optimal performance and reliability of TigerConnect solutions   Adheres to third-party system requirements to maintain security and compliance   Gains better support and compatibility for new features, upgrades, and more   You can find our latest system requirements on our website here:https://tigerconnect.com/support/system-requirements/. If you have any questions, please contact Support at prosupport@tigerconnect.com.  

750
clauderdale
Employee
21 days ago
RicardoatTC
Employee
RicardoatTCEmployee
published in What's New

The Value of One Integrated Clinical Communication PlatformBlog

The Value of One Integrated Clinical Communication Platform Electronic Health Records (EHRs) have become the primary source of patient data in the healthcare system, but they were not designed to facilitate efficient communication between healthcare professionals. Although EHRs are instrumental in maintaining patient records and billing purposes, they have limited functionality. Using EHRs for clinical communication can lead to disruptions, slow workflows, and fragmented communication among healthcare team members, ultimately endangering patient care. Today’s healthcare delivery is shaped by legacy IT systems, information-blocking practices, and other data integration issues that have created siloed workflows that can impede care delivery. By limiting access to critical patient data and information, these disjointed systems can cause significant gaps in care that lead to inconsistencies in the quality of care provided. To address this problem, healthcare organizations must integrate th

30
RicardoatTC
Employee
21 days ago
mbroy
Community Manager
mbroySupervisor, Client Care
published in FAQs

How do I resolve missing or re-appearing messages?F.A.Q.

If you are experiencing an issue where you receive a notification(s) that there is an unread message in your Inbox, but when you launch the application there is no visible unread message despite a visible badge showing, please contact our Client Care team for immediate resolution. They will capture the information for analysis, clear the message notification, and ensure your issue is resolved. This is known issue and is actively being worked on by our teams. To contact our Client Care support team:Phone: Standard Support: 877-435-8826 M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays) Email: prosupport@tigerconnect.com Via TigerConnect Admin: While logged into TigerConnect account, search for the TigerConnect Admin user and send us a message. M-F, 5:30 am - 5:30 pm PT  |  Sat/Sun, 8:00 am - 5:00 pm PT  If you prefer to resolve the issue yourself, please follow the step

1420
mbroy
Community Manager
21 days ago
mbroy
Community Manager
mbroySupervisor, Client Care
published in FAQs

How can I change the notifications on my mobile device?F.A.Q.

As you use TigerConnect, there are a few things that you should configure on your mobile device Settings as well as within the TigerConnect application that will help ensure messages deliver in a timely fashion.  iOS devices To help ensure reliable message delivery on your iOS device, enable Background App Refresh, disable Low Power Mode, and enable notifications. When these are set, you can configure your settings by:Clicking Settings (gear icon) at the bottom right corner Customizing your DND, Override, and sound settings for your deviceThis video will help guide you through the process of changing your notifications for iOS devices. Android devices There are more than 6,000 Android devices. The Android Settings provided below capture a few of the major features that Android devices have in the way of battery preservation and notification optimization. Some settings may not apply to your device. Android devices typically allow deep customization regarding battery preservation and not

2620
mbroy
Community Manager
22 days ago
TylerP
Employee
TylerPProduct Marketing Manager
published in What's New

Enhancing Patient and Family Satisfaction in Skilled Nursing Facilities with TigerConnectBlog

Skilled nursing facilities (SNFs) are essential for providing long-term care and support for patients with complex health needs. However, despite the critical role they play, SNFs can face communication challenges that impact patient and family satisfaction. According to a study published in the Journal of Applied Gerontology, communication barriers are a significant challenge to patient and family engagement in SNFs. The study found that only 40% of family members reported that they were frequently or always involved in care planning meetings, and 29% reported that they were frequently or always informed about changes in their loved one’s condition.  In today’s healthcare landscape, technology has become an essential tool to improve patient care and satisfaction. The use of mobile devices, virtual care, and messaging applications is becoming more prevalent in healthcare settings, as they allow for efficient communication and collaboration among healthcare providers, patients, and thei

50
TylerP
Employee
27 days ago
Chris Lowder
Employee
Chris LowderSenior Solution Architect
published in What's New

Engaging Patients Across the Care Cycle with Patient Engagement SolutionsBlog

Delivering high-quality patient care and fostering strong patient relationships are undoubtedly top priorities for physician groups. However, providing exceptional care requires more than just treating symptoms or administering medication. The World Health Organization notes that patient engagement is integral to healthcare delivery. This is because engaged patients have better health outcomes on average than those who are not engaged. Patients adhering to their care plan tend to experience better health outcomes and increased patient satisfaction. To achieve this, physician groups must prioritize patient engagement throughout the entire care cycle, from pre-visit preparation to post-visit follow-up.  Fortunately, patient engagement solutions provide an effective way to connect with patients and empower them to take an active role in their care. In this blog post, we’ll explore how physician groups can use patient engagement solutions to enhance patient engagement across the care cycle

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Chris Lowder
Employee
28 days ago
Cheryl McKay
Employee
Cheryl McKayNurse Executive
published in What's New

Communication Silos: What Clinicians Need to Know About EHRsBlog

An electronic hospital record (EHR) has many benefits as it allows providers to keep track of a patient’s clinical data in one place by logging medication records, vital signs, immunizations, and more. ​​However, when these systems are unable to operate, they can wreak havoc on medical organizations. Following a Freedom of Information Act request, it was discovered that the EHR system implemented by the Department of Veterans Affairs had 930 hours of “incomplete functionality,” with another 40 hours of complete outage from Sept. 8, 2020, to June 10, 2022. These operational complications created national slowdowns inhibiting services, infuriating providers and patients, and highlighting the necessity for a communication platform that is housed outside of the EHR. EHRs are powerful tools that allow healthcare providers to access the information they need. However, without the right technological solutions in place, even within a single organization, data can become siloed and difficult t

20
Cheryl McKay
Employee
28 days ago
Edith
Employee
EdithEmployee
posted in Welcome Guide

We're So Glad You're Here — Introduce Yourself!

Hi everyone! One of the great things about TigerConnect Community is that we can connect and network with leaders from healthcare organizations across the country!  I will start off the introductions :). My name is Edith, and I’m the Director of Client Marketing at TigerConnect. I’m happy to be here with you to help create a space for all TigerConnect users to communicate, collaborate, share knowledge, and network. I’m so excited to meet you so please introduce yourself in this thread! You can share where you work, your role, how you use TigerConnect, a photo of yourself or your pet, or even a great book recommendation! P.S. We really appreciate you participating in tour online community. When you are done introducing yourself and get a chance to take a look around - please let us know how we can improve and leave your feedback here!  

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TC_aharris
1 month ago

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