Topics started by Nathan

14 Topics

Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

How do I reset or change my TigerConnect password?F.A.Q.

If your login are managed by your organization through Active Directory, you will need to contact your company’s Helpdesk to request help resetting your password. TigerConnect is unable to reset passwords for accounts managed through Active Directory.If your login credentials are not managed by your organization, then you can request a password reset using one of these steps:  You can click on the 'Forgot Password?' link provided on the password page (you will need to enter your email address correctly on the first page to reach the 'Enter your password' screen).  Alternatively, from a desktop computer open a web browser, navigate to https://login.tigerconnect.com/app/forgot/ to enter your work email address and click on Begin Password Setup.  An email containing a link for password setup will be sent (check junk folder just in case).  TigerConnect Password requirements: Minimum 8 characters At least one capital letter At least one special character (!,@,#,$, etc.)

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Nathan
TigerConnect Employee
3 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

Troubleshooting Notifications - Force LogoutF.A.Q.

Generally, most challenges with TigerConnect mobile app notifications can be resolved by simply logging out and logging back into your TigerConnect account with your username/email address and TigerConnect password. If you require further assistance with TigerConnect mobile app notifications after logging out and back in, see the further steps below. NOTE: Before proceeding further, you will need your TigerConnect username/email address and password. For help with identifying your username, email address, and/or password for TigerConnect, contact your local IT Help Desk or network team as they can best assist you with this information. For additional assistance with your password, check out our Password Change/Reset Help FAQ.    While logging out of the mobile app and logging back in corrects the issue most of the time, if that does not work try a Force Logout: On a computer desktop, open a web browser, go to https://login.tigerconnect.com and log into your account. Here, you may see

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

I work at more than one facility or organization. How can I access all of them within the TigerConnect app?F.A.Q.

We are excited that you are part of more than one organization that uses TigerConnect and would like to have access to each directory using the same login credentials.You will need to consult with the administrators of each organization to determine who will be the “Parent” org. The email address used to create your TigerConnect account in the “Parent” org will be used and added into any subsequent “Child” orgs by those organization’s administrator. The Child org TigerConnect administrator will need to recreate your account in that organization using the same email address used in the “Parent” org.Further, each receiving directory’s TigerConnect administrator will need to remove their existing account so duplicate accounts are not present in their directory.Please note that once your existing accounts in any Child directories are removed, you will no longer have access to any previous conversations or Groups you were a part of originally in those org. You will need to be re-added into

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Nathan
TigerConnect Employee
3 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

How do I disable Critical Alerts on my Apple / iOS mobile device?F.A.Q.

Critical Alerts are an iOS-specific designed to allow critical Priority Messages to bypass your device’s Do Not Disturb or Focus (iOS 15 and newer) setting on iOS.If you no longer wish to receive notifications for Priority Messages while Do Not Disturb is on, you can disable them in the following way:Within your iOS Home Screen, click Settings. Click Notifications. Scroll down and click on TigerConnect. To the right of Critical Alerts, click the toggle to OFF (should appear gray and the button to the left for OFF).You’ve now disabled Critical Alerts. Please note, if disabling Critical Alerts, you will only receive notifications of new messages when Do Not Disturb is turned off. You do have the option to disable Do Not Disturb as well, but will receive notifications for all messages. If you have any further questions, you are welcome to call our Client Care Team directly at (650) 564-4722. They’re available 7 days a week (Monday - Friday, 5:30 am - 5:30 pm PT and Saturdays & Sundays

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

How do I update the phone number on my TigerConnect account?F.A.Q.

If you recently changed your phone number, to remove any previous numbers, contact the TigerConnect Client Care Team directly and they can assist you further. They can be reached at the following: Phone: Standard Support: (650) 564-4722 M-F, 5:30 am - 5:30 pm PT Sat/Sun, 8:00 am - 5:00 pm PT Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays) Email: prosupport@tigerconnect.com On TigerConnect: While logged into TigerConnect account, search for the TigerConnect Admin user and send us a message.  

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Nathan
TigerConnect Employee
3 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

Android & iOS - Notification Sounds PolicyF.A.Q.

Changing your notification sound on iOS will not save if you are also logged in on an Android device.  Any notification sound changes made on iOS will not save and revert to the default iOS notification sound.  In order to update the iOS notification sound successfully, simply log out of Android. You can then update the iOS notification sound successfully. NOTE:  logging into Android will revert the iOS app to its default iOS notification sound.

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

How do I download the TigerConnect app on my mobile phone?F.A.Q.

The TigerConnect application is available on a desktop or laptop computer via our Web Messenger (https://login.tigerconnect.com), standalone Desktop App (https://tigerconnect.com/products/download) on Windows, macOS, and Linux, as well as on Android and iOS mobile phones.To download the TigerConnect mobile application, you can search for ‘tigerconnect’ on your device’s respective app store (Google Play Store for Android and Apple’s App Store for iOS devices) and install it as you would any other app on your mobile phone.For further assistance with downloading the app on your mobile device, see the additional Quick Reference Guides below for your respective device:Android (Google Play Store) iOS (Apple App Store)

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

How do I add a new user? (Admins)F.A.Q.

For help with adding new users, see our Web Messenger Administrator’s Guide. To get started, see the User Settings section starting on Page 5.  

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Nathan
TigerConnect Employee
3 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

Can I be logged into both the mobile app and Web Messenger or Desktop App?F.A.Q.

Yes.TigerConnect supports logging into multiple mobile devices and computers simultaneously. There is virtually no limit to how many devices you can be logged in to.If you are having trouble logging into your account on a specific device, you may need to reset your password.Click here for help with resetting your TigerConnect password.

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

Best Practices - Mobile DevicesF.A.Q.

The TigerConnect app relies on your mobile device’s Internet connectivity to download messages sent to your account. See the documents below for the TigerConnect Android and iOS app for further tips on how to help troubleshoot connectivity, notification, and messaging challenges.Android - Best PracticesiOS - Best PracticesIf you have any questions or require further assistance with TigerConnect, contact the TigerConnect Client Care Team via the following: Phone: Standard Support: (650) 564-4722 M-F, 5:30 am - 5:30 pm PT Sat/Sun, 8:00 am - 5:00 pm PT Premium Support: Call your organization’s dedicated Toll-Free number 24x7 (including holidays) Email: prosupport@tigerconnect.com On TigerConnect: While logged into TigerConnect account, search for the TigerConnect Admin user and send the Client Care Team a message.

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Nathan
TigerConnect Employee
3 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

What is a manual Role swipe-in?F.A.Q.

With TigerConnect Clinical Collaboration Platform (Pro), a manual swipe-in is when a user takes over a Role with a simple swipe. Current Role owners will instantly be notified of this change. If a role is currently vacated, they can be re-assigned easily with a few clicks. To learn more check out the guides below or visit the Roles Training Guides article.NOTE: Organizations have the ability to prevent empty Roles. Opting In and Out of Roles:iOS (PDF) /  Android (PDF) /  Video GuideRoles Training Guide Article: 

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

Does TigerConnect work over Wi-Fi?F.A.Q.

Yes, TigerConnect will send and receive messages over a Wi-Fi network or over the mobile data connection for mobile devices and if Wi-Fi is available on the computer with which you are accessing the TigerConnect Web Messenger or standalone Desktop Application.NOTE: Guest Wi-Fi networks and Wi-Fi networks are not recommended, as they are often heavily locked down and are known to cause challenges with notifications and messaging outside of TigerConnect’s control. To “forget” any unauthorized or previously connected networks on your mobile device you can typically find this in the Settings application of your device under Wi-Fi or Wireless Networks. To forget a Wi-Fi network on Android:NOTE: the steps below for Android may vary depending on your device. If the steps below do not help, please refer to your device manufacturer.Tap Settings Tap Wi-Fi. Tap the Guest, Public or trouble Wi-Fi network. Tap Forget Network. Tap Forget to complete.In Settings –> Wi-Fi (tap the Wi-Fi heading, no

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Nathan
TigerConnect Employee
3 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

Disable Link Preview OverviewF.A.Q.

TigerConnect allows an organization’s TigerConnect admin to disable the mobile app’s ability to provide a link preview, similar to what is available natively within Android and iOS’ messaging applications.NOTE: This can only be set globally by your organization’s TigerConnect Admin and cannot be enabled on a per-user basis. AppearanceIf your organization has disabled Link Previews for your TigerConnect network, the appearance of links will change slightly within the Android and iOS (Apple) mobile app: Android iOS Link Preview Enabled Link Preview Disabled Link Preview Enabled Link Preview Disabled          Once your organization’s TigerConnect Admin has disabled Link Previews for your organization, if you continue to see the link preview, first return to your TigerConnect Inbox if you’re currently viewing a conversation.Finally, close the TigerConnect app by returning to the Home Screen of your respective devic

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Nathan
TigerConnect Employee
2 years ago
Nathan
TigerConnect Employee
NathanProduct Education Guru
published in FAQs

What are sender options with Roles?F.A.Q.

With TigerConnect Clinical Collaboration Platform (Pro), individuals have the ability to send messages with their own user account or as the role-based persona they are currently occupying (e.g. Anesthesiologist, Charge Nurse, Radiologist). Learn more in this article: 

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Nathan
TigerConnect Employee
3 years ago

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