Topics started by Michelle

5 Topics

Michelle
TigerConnect Community Manager
MichelleCommunity Manager
published in FAQs

How do I manage push and audio notifications on an iOS (Apple) device?F.A.Q.

There are two locations on your iOS device where TigerConnect notifications can be turned ON or OFF. Follow the below directions to ensure successful delivery of message notifications: Check within the TigerConnect application.   Go to the TigerConnect Inbox and tap on Settings (gear icon) located in the bottom-right corner of the screen.  Tap Alert Sound. Tap your desired Alert Sound for TigerConnect. Tap the back arrow ( < )  to save the changes in TigerConnect to return to your Settings. Tap Inbox or Directory to continue messaging within TigerConnect. Go to your general iPhone settings. Make sure you are on your iPhone's home screen (click the circular Home button at the bottom of the screen). Tap Settings (grey gear icon). Tap on the Notifications tab.   Scroll through your list of applications, locate and tap TigerConnect. Make sure the following are turned to ON (will appear green if ON): First, ensure Allow Notifications is turned ON, and enable any of the

60978
mbroy
TigerConnect Community Manager
11 months ago
Michelle
TigerConnect Community Manager
MichelleCommunity Manager
published in FAQs

How do I set up a TigerConnect account?F.A.Q.

All TigerConnect accounts are created and managed by your company’s Helpdesk or designated administrator. Please contact your Helpdesk or Supervisor to submit a request for access to TigerConnect. The turnaround time to process your new account request will vary by organization. To simplify the login process, your organization likely used the same credentials you use to access your workstation and work email. Try to login using your email address or username combined with your network password. If you are unable to login, please contact your Helpdesk to request a password reset. If your organization does not manage your login credentials using Active Directory (network password), you can initiate a password reset by clicking here. For step-by-step walkthrough on how to log into your TigerConnect please visit this article: To submit a ticket to our Client Care team, click here and use the “Contact Support” form.

31950
Michelle
TigerConnect Community Manager
2 years ago
Michelle
TigerConnect Community Manager
MichelleCommunity Manager
published in Welcome Guide

New to the Community? Here's how to log in!Tutorial

Is this your first visit to our company community?  We’re super happy to have you here!  Our community is available to all TigerConnect customers, users, and partners - is it a central place where you can ask questions and find answers! You will find that you can access a support network of TigerConnect users and a database of training materials, product resources, and so much more. How do I log into TigerConnect Community?Watch this video to learn how, or follow the steps below.  Step-by-Step GuideAs a TigerConnect client, you can sign into TigerConnect Community using your TigerConnect credentials.  Signing in will grant you full access to our library of content and community conversations.Follow these steps to log in: Go to http://community.tigerconnect.com and click on the red Login button at the top of the screen.     Click the blue Login with TigerConnect button.     Enter the credentials and password you use to log into TigerConnect.     If you have not created one yet, yo

12170
Michelle
TigerConnect Community Manager
2 years ago
Michelle
TigerConnect Community Manager
MichelleCommunity Manager
published in FAQs

Do I Need to Contact the Support Team or Ask the Community?F.A.Q.

Hi All,As you know, TigerCommunity is a place where TigerConnect users can connect, share knowledge and expertise, and get inspired. Here, you can get help from your fellow community members and share your own expertise to help others. If you are looking for in-depth support regarding billing issues, technical questions, features, etc., or you have run into an issue like needing more licenses, or finding bugs with features, please reach out to the TigerConnect Customer Support team directly by creating a ticket via this special form.Don’t miss this post from our support team with a list of quick resources to check before submitting a ticket.Note: If you’ve already submitted a support ticket, please do not duplicate your question in the community or vice versa, if you’ve already created a community post, please do not submit a ticket to the Support team. Let’s keep our conversation in one place!

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Michelle
TigerConnect Community Manager
3 years ago
Michelle
TigerConnect Community Manager
MichelleCommunity Manager
published in Welcome Guide

We're Launching the New Community!

Our new TigerCommunity is open!  It’s a one-stop answer shop that includes a knowledge base of training materials, a searchable database of resources, and more! Can’t find an answer? Simply post a question in the community! Of course, you can still contact our support team here when you need us.You can find a link to our new online community here, invite your colleagues as well!

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Michelle
TigerConnect Community Manager
3 years ago

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